Healthcare Virtual Assistant | Mexico- Merida, Yucatan (Onsite)

About the Role:



Are you passionate about healthcare and ready to build a long-term career supporting U.S.-based medical practices?

Snapscale is looking for Healthcare Virtual Assistants (HVAs) to join our growing team in Mérida, Mexico. In this role, you'll provide essential administrative and patient support to established US medical clinics while working in a professional, collaborative, and growth-oriented environment.

If you have healthcare experience, enjoy helping patients, and thrive in a fast-paced setting, we'd love to hear from you!

Successful candidates may become eligible for a remote work arrangement after one year, subject to performance and compliance with HIPAA standards.

Key Responsibilities



• Answer inbound calls from patients and provide exceptional customer service
• Schedule, reschedule, confirm, and coordinate patient appointments
• Maintain and update Electronic Medical Records (EMR/EHR)
• Perform Verification of Benefits (VOB) and verify patients' insurance eligibility and coverage
• Assist with prescription refill coordination while following clinic protocols
• Communicate professionally with patients, healthcare providers, and clinic staff
• Maintain accurate documentation while ensuring HIPAA compliance and patient confidentiality

Why Join Snapscale?



• Competitive salary based on experience
• Annual performance reviews with opportunities for salary increases
• Stable, full-time schedule aligned with U.S. business hours
• Long-term career growth and development opportunities
• Opportunity to transition to a remote work setup after one year (subject to performance and HIPAA compliance)
• Be part of a supportive, collaborative, and globally growing team

Requirements

• Minimum of 2 years of experience in healthcare, medical administration, or a related field
• Previous experience supporting U.S.-based clinics, medical practices, or hospitals is preferred
• Familiarity with medical terminology; medical billing experience is a plus
• Advanced English proficiency (B2 level or higher) and fluent Spanish communication skills
• Experience using EMR/EHR systems or healthcare management software
• Strong organizational, multitasking, and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a collaborative, team-oriented environment
• High attention to detail and commitment to delivering exceptional patient support
• Must be willing to work onsite in Mérida, Mexico