Food & Beverage Executive, Italian Specialty Restaurant (Hilton Singapore Orchard)
The Food & Beverage Executive will be responsible for reception and reservation team of the celebrity chef restaurant and working closely with the head host of the restaurant to ensure that welcome and reservation experience of our diners remains flawless and within brand standards of Hilton. He or she will also be responsible for the menu designing, menu printing, event sheets, responding to guest enquiry, emails.
What will I be doing?
As the Food & Beverage Executive, you will be responsible for performing the following tasks to the highest standards:
• Confidently know the food and beverage menu contents and explain them in detail to guests.
• Understand dietary requirements and offer appropriate suggestions.
• Make suggestions on the menu that might suit guests of different dietary requirements.
• Familiarize with menu items of all other outlets to recommend guests to other outlets.
• Ensure that everything is clean and tidy, ready for guests to enter the restaurant.
• Handling the reservation system, reception counter of the restaurant and welcoming the guest the restaurant
• Handling of the seven rooms reservation system and ensuring that the team is trained accordingly.
• Greet guests with smiles as they enter and leave the restaurant, even if they are not seated at your designated section.
• Usher guests to a table and present menu and explain the menu when necessary
• Planning, designing, as well implementing menu changes by working closely with the guest.
• Ensure that all service procedures are carried out to the standards required.
• Ensuring the guest database is kept up to date in the system.
• Follow up emails with the guest and guest enquiry.
• Take personal responsibility for the service experience of all guests in your designated area.
• Follow-up on any guest questions or queries immediately, and provide reach out to your Supervisor/ Manager if uncertain.
• Be observant when passing by guest tables, check if they require service and checking on their satisfaction.
• Make sure that all areas in the restaurant are cleaned and maintained in accordance with operating procedures.
• Assist with guests’ when they exit the restaurant and to check that they do not leave belongings behind.
• Ensure that safe and healthy working practices are observed throughout the service.
• Report any accidents / incidents to the Supervisor / Manager.
• Ensure that the Food & Beverage mission is established and instilled in you and all team members.
• Guide new team members and trainees/ casual labours.
• Ensure that safe and healthy working practices are observed throughout the service.
• Carry out any other reasonable duties and responsibilities as assigned.
• Working closely with the general manager to update for the upcoming events and VIP in the house.
• Making menu descriptions by working closely with Executive chef.
What are we looking for?
A Food & Beverage Executive, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• 2 to 4 years’ experience in similar position with 5-star hotel category or celebrity chef restaurant.
• Good English skills, both verbal and written to meet business needs.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Outgoing personality and willing to work for long hours.
• Familiar with seven rooms reservation system or the system of similar capacity.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!