Position Overview
As a member of the Account Services Team, the Solution Lead is responsible for providing architectural leadership in the solution design and implementation of Intelex software. The Solution Lead plays a key role in providing technical leadership in the review and approval of services estimates and the delivery of solution designs for Global Services engagements in order to ensure the solution being proposed to a client is the right one, has identified and mitigated risk, and has minimized the non-billable service time.
Responsibilities and Deliverables
Implementation Support
- Facilitates project and client transition from Sales to Global Services for new accounts or engagements.
- Translates client requirements into an Intelex solution design, including workflow and configuration architecture, that will meet client’s overall business objectives while maintain a consideration for cost and timeline targets.
- Conducts careful and timely reviews of all Services estimates and implementation plans with in order to ensure accuracy and to reduce non-billable service time.
- Attends Implementation Design Workshops in order to oversee analysis and documentation of business and interface requirements.
- Ensures architectural consistency and coherence between technical and business processes through systems analysis and design, system modelling, performance modelling, integration planning and technology and component selection.
- Leads the creation/maintenance of configuration guidelines and best practices in order to ensure efficient, reusable configuration detail is produced by the team and measured through regular reviews.
- Conducts technical risk assessments through experience, analysis, prototyping and research
- Provides guidance, training, and mentorship to junior level consultants.
- Work closely with a Project Manager in order to assess and manage risk, maintain proper resource level on the project team and identify and escalate issues.
Operations
- Work with other Solution Architects in Global Services to ensure knowledge sharing across project teams and technical resources and ensure consistent problem solving approaches and solutions are developed.
- Participate in the development and contribute to the continuous progress of Intelex methodology, knowledge based team rooms and other key documentations artifacts.
- Assist the Product Management organization with execution of product management processes and product development.
- Provides ongoing feedback on the process improvement of the review, preparation and confirmation of service estimates.
- Collaborates with leadership to address new project opportunities.
- Share in the development and contribute to the continuous progress of Intelex methodology, knowledge-based team rooms and other key documentation.
- Travel to client locations within Canada, the United States and occasional international travel required. Expected travel is 10%-40%.
Organizational Alignment
- Reports to the Manager, Solutions Delivery
Qualifications
Skills & Work Traits
Required
- Strong interpersonal skills with an ability to communicate at a high level with various internal and external parties such as clients, vendors, employees and executives.
- Strong written and verbal skills; including the ability to present technical issues to a non-technical audience.
- Strong understanding of the software implementation project lifecycle.
- Results driven with a proven ability to project a positive sales attitude.
- Ability to understand business needs in order to align the business need into system capabilities.
- A great teammate, constantly considering ways to improve performance and support others to ensure the team’s overall success
- An innovator with an inquisitive mind, actively seeking new ways of working through experimentation to solve problems.
Preferred:
- Understanding of Environmental, Health, Safety or Quality considered an asset.
Technical Competencies
- Strong understanding of application architecture and design principles.
- Solid understanding of web-based application architectures.
- Knowledge of object-oriented design principles.
- Software and integration configuration experience.
Preferred
- Ability to design software systems at an abstract/conceptual level as well as at a detailed-level.
Experience
Required:
- Experience implementing enterprise-wide, multi-site software solutions.
- Demonstrated history of developing novel configuration approaches that are scalable and repeatable.
- Experience in coaching team members to further their technical understanding and provide guidance on standard methodology
- Excellent presentation skills, with experience delivering business and project solution topics to audience of different roles including customers from technical experts to director level
Preferred:
- Minimum 8 years of software industry experience.
- Minimum 5 years of experience in Services or Software sales, Solution Architect, or Consulting role.
- Experience in estimating and presenting services proposals.
- Experience in participating in sales calls as a technical expert.
Education
Bachelor’s Degree or College Diploma in Computer Science/Information Systems, or equivalent Experience