Customer Service Representative
Job Summary
Grande Fond du Lac is searching for our next Customer Service Representative! This role is ideal for a detail-oriented customer service professional who thrives in a fast-paced environment and enjoys collaborating across multiple teams. As a key partner to customers, Sales, Supply Chain, Transportation, Warehouse, and Accounting, you will manage the end-to-end order process, ensuring orders are entered accurately, inventory availability is confirmed, delivery requirements are met, and customers receive exceptional service. You will serve as a trusted point of contact for customer inquiries, order changes, special requests, and issue resolution while maintaining accurate records and supporting a seamless customer experience.
In this role, you will play a critical part in supporting business operations by coordinating order fulfillment, invoicing, inventory tracking, product recalls, regulatory documentation, and customer onboarding activities. Success requires strong communication, organization, and problem-solving skills, along with the ability to manage multiple priorities while ensuring compliance with company policies and audit requirements. If you are customer-focused, highly organized, and passionate about delivering outstanding service, this is an exciting opportunity to make a direct impact on customer satisfaction and operational excellence at Grande!
Why Grande?
With more than 80 years of crafting “The Finest Italian Cheeses Money Can Buy”, Grande is a leader in the industry! Whether partnering with independent pizzerias from coast-to-coast to ensure they’re delivering the very best pizza to their customers or assisting our food manufacturing partners in delivering specialty whey ingredient solutions, our commitment to quality can’t be matched. While Grande’s reputation of excellence in the market is important, we believe our commitment to our workplace and community culture is of equal merit – our Associates come first at Grande. To complement our industry-leading benefits, Grande puts an emphasis on your career growth opportunities, while always promoting a positive work/life balance and supporting the communities in which we live and work. If you want to learn more about our company – what we do and how we go about it – or learn more about our beautiful, state-of-the-art corporate headquarters, visit www.grande.com.
Did we convince you yet? If not check out our unique benefits:
- Low-cost onsite clinics.
- Free onsite fitness center.
- Free healthy snacks throughout facility.
- Health and wellness reimbursement program.
- Associate cheese purchasing program.
- Two-year mentorship program.
- Relaxation rooms (based on location).
- Coffee and gelato bar (based on location).
- State of the art corporate building: https://www.grande.com/careers/#office
- Paid Parental Leave
Why Fond du Lac?
In Fond du Lac (FDL) you get the full four-season experience – warm in the summer with highs reaching into the 80s and plenty of sunshine for golf, biking, camping and live music under the open sky, and brisk air in the winter with average temps in the 20s and ample snow for snowmobiling, cross-country skiing, ice fishing and winter festivals. The greater FDL area (population 43,000) is easy to get around and roughly an hour drive to almost all major metros in the state (Milwaukee, Madison and Fox Cities/Green Bay). We’ve been rated “Top 100” in job growth among small U.S. metro areas. Additionally, our cost of living is 4% below the national average and you’ll pay 21% less for housing, rent and property taxes compared to the rest of the country. From wonderful educational partners (public and private K12 schools and three local colleges/universities), a plethora of things to do/see, and a vibrant business and commerce community…learn more about how you can call Fond du Lac, HOME!
What you need to be considered for the role:
- 2 Year / Associate Degree Marketing, Business, Supply Chain or other related field required. An equivalent level of education and experience may be considered.
- One (1) or more years related experience required.
- Proficient knowledge and use of MS Office especially Word, Excel
- ERP systems experience highly desired
- Proficient mathematical skills
- Strong attention to details