Job Description
• Technical expertise Required CUCM - Call routing/Media resources /Protocols (SIP, H323, MGCP) - worked on all 3 and have strong knowledge of different types of Codecs.
• Integration with CUC, UCCX, CVP, Gateways and reading debugs & Traces of UC Products.
• PRI T1/E1, FXO FXS /CME /CUE.
• Real-Time troubleshooting on Voice Gateways & CUBE.
• Hands-on experience with reading logs of UC Products, Voice Gateway and CUBE as well.
• Hands-on experience on taking Packet Captures on different devices & reading those logs as well.
• Hunt groups /Call pickups/Voicemails and configuration/Types of CISCO routers and differences.
• Auto attendant and B-ACD.
• Basics of Jabber & MRA.
• 24/7 Support (ready to work in shift’s).
• Candidate should be having strong experience in handling P1/P2 issues over bridge/WebEx sessions.
• Candidate should be able to coordinate with multiple stakeholder’s during outage calls.
• Candidate should be strong in communication.
• Candidate should be aware of basic ITIL process.
• Candidate will be involved in incident management – involves in in-depth troubleshooting skills & providing RCA’s.