Outpatient Services Coordinator | UF Health Surg Spec - Durbin Park | Full Time | Days

Overview

Reports directly to the assigned manager and/or ambulatory administrator. Directly facilitates coordination of care for patients in the outpatient setting. The Outpatient Services Coordinator manages complex scheduling workflows, handling telephone calls, specialty contract requests, online requests and/or fax requests, as well as internal departmental requests. Communicates effectively with patients regarding the triage process and timeline expectations. Ensures a high degree of accuracy and thoroughness in all patient-related activities. Supports the needs of multiple stakeholders, including patients, referring providers, UF providers, allied health staff, and third party vendors

Responsibilities

Responsible for scheduling patient appointments for acomplex, multispecialty medical practiceObtains necessary signatures and documentation frompatients for billing and insurance purposes, and resolves anyoutstanding billing issues

May perform end of day dispositioning and gathersappropriate statistical information relating to patientsInterviews patients to obtain appropriate demographic andfinancial information, verifying insurance eligibility, andobtaining provider information to accurately assess the natureof the request and determine the appropriate appointmentarea.

Advises patients regarding the need for referral authorizationsand/or pre-service deposits, as well as any prep information,to ensure the patient arrives on time and prepared for the visitResponsible for processing referral requests for all providerspracticing within the clinic module, as required, and ensuringthat referral/authorization numbers are obtained for theseservices

Provides exceptional customer service to patients, customers,referring physicians, UF providers, allied health staff, familymembers, and third-party vendorsAppropriately interprets UFJPI and/or department policiesregarding scheduling criteria and medical need. May beresponsible for requesting, obtaining, and reviewing medicalrecords to ensure patient is appropriately scheduled.Responsible for navigating multiple systems simultaneously,and is available to patients and referring providers routinelythroughout the day

Coordinates additional testing, appointments, and referrals forpatients under the care of the department's specialtyphysicians. Tracks progress and completion of servicesordered, such as lab and radiology studies, to assist in thefacilitation of timely care coordination and follow up servicesCompletes the admission/registration process and performsother registration functions as required

Qualifications

Experience Requirements:

 

2 years Clerical/customer service required

 

2 years Data entry required 2 years Working in hospital or large physician's office dealing directly with patients preferred

 

Education:

 

High School Diploma or GED equivalent required Associates preferred

 

Certification: Certificate Medical Terminology preferred

 

Additional Duties: Additional duties as assigned may vary.

 

Working Conditions: May be required to work evening and weekend hours according to the needs of the business.

 

UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE