Client Relationship Manager II

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Client Relationship Manager II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Cox Fleet keeps your fleet moving. 

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS2 to 317-597-8130 ***  

EOE, including disability/vets

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. 

 Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers.  also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. 

Cox Fleet is currently hiring a Client Relationship Manager II for Telematic Operations, The Client Relationship Manager will be responsible for overseeing and optimizing the performance of connected vehicle services provided to external customers. This role requires a strong analytical mindset, excellent customer relationship skills, and a deep understanding of connected vehicle systems.

• Take ownership of specific telematic customer accounts with the primary focus being on connected vehicle solutions.
• Develop customer trust and relationships with key decision makers to develop growth opportunities and support customer retention.
• Work to understand the needs and priorities of the customer and identify potential areas of improvement.
• Manage customer inquiries and disputes.
• Work with all Cox departments to explore customer relationship growth and resolve customer issues.
• Communicate with customers throughout the process of dispute resolution and negotiations.
• Perform daily reviews of customer reports as well as events flagged for quality control issues. 
• Identify current issues and potential issues and address appropriate members of the operations and sales teams to ensure corrective actions are made in support of proper procedures/processes.
• Prepare and present Business Reviews as well as Project Insight reviews.
• Take key role in Project Insight reviews participating in meetings to assemble presentations as well as attending customer meetings where applicable.
• Travel to customer sites as relationship support requires.
• Participate in customer site visits to Cox and lead operational tours.
• Proactively engage with customers, providing recommendations backed by supporting data.
• Continuously monitor and analyze the performance of connected vehicle systems used by external customers to ensure optimal functionality and efficiency.
• Build and maintain strong relationships with customers, understand their needs and ensuring their satisfaction with connected vehicle services.
• Analyze connected vehicle data to identify trends, issues, and opportunities for improvement.
• Prepare and present detailed performance reports to customers and internal stakeholders.
• Develop and implement strategies to improve the performance and reliability of connected vehicle services.
• Provide technical support and troubleshooting for customers connected vehicle systems.
• Educate customers on the use and benefits of connected vehicle systems, providing training as needed.
• Ensure that all connected vehicle operations comply with relevant security and privacy regulations.
• Work closely with boundary partners within the organization to provide the best support and/or solution for the customer.
• Continuously seeking opportunities to innovate and improve connected vehicle services and operations.
• Other duties and projects, as assigned.

QUALIFICATIONS

Minimum

• Bachelor’s degree in a related discipline and 2 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 6 years’ experience in a related field
• Excellent skills to work effectively with teams throughout organization

Preferred

• Degree in related discipline strongly desired

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

 

 

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.