Partner with customers, field teams, partners, engineering, and delivery stakeholders to drive successful onboarding, deployment, adoption, and consumption outcomes. Serve as the primary partner success lead, coordinating cross-functional efforts that improve delivery quality, reduce friction, and help customers realize value faster. Identify partner delivery blockers, operational gaps, and customer risks, then work across teams to remove barriers and improve execution. Drive consistent partner engagement motions that improve customer readiness, delivery predictability, and overall partner performance. Leverage data, insights, automation, and AI to monitor delivery health, identify trends, and improve scale, efficiency, and customer outcomes. Contribute to repeatable practices, scalable guidance, partner enablement assets, and operational improvements that accelerate customer success globally. What Success Looks Like Our FY27 strategy centers on helping customers move from deployment to meaningful business value through scalable, partner-enabled delivery. Successful candidates: Demonstrate agility and can quickly develop expertise across emerging technologies, partner motions, and customer scenarios. Balance program management discipline with customer engagement, partner enablement, and business impact. Thrive in dynamic environments where priorities evolve alongside product innovation and customer needs. Build trusted relationships across partners, customers, field teams, engineering, and internal stakeholders. Influence without authority and effectively lead through collaboration, clarity, and accountability. Use data and insights to identify risks, improve delivery quality, and scale successful partner practices. Continuously look for opportunities to simplify execution, improve partner readiness, and accelerate customer time-to-value. Embrace a growth mindset and serve as a catalyst for learning, innovation, and operational excellence. Customer Success, partner management, consulting, technical account management, onboarding, deployment, or support experience. Proven ability to manage multiple priorities, stakeholders, partners, and customer scenarios simultaneously. Communication, program management, relationship-building, and executive engagement skills. Demonstrated ability to identify delivery risks, remove blockers, and drive accountability across cross-functional teams. Experience developing scalable guidance, partner enablement materials, playbooks, or operational practices. Ability to adapt quickly to evolving technologies, partner models, and business priorities. Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field and of technical consulting, information technology (IT) administration, support, project management, customer success management, IT customer-facing experience OR equivalent experience. Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field and of technical consulting, information technology (IT) administration, technical program/product management, support, project management, customer success management, IT customer-facing experience OR equivalent experience. Onboarding Mgmt IC4 - The typical base pay range for this role across Romania is lei 199,400.00 - lei 347,800.00 per year. Certain roles may be eligible for benefits and other compensation.
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