Customer Support Advisor
Stoke-on-Trent, United KingdomAdvisor, Customer Support£26.5kPosted Feb 28, 2025
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Your Repair
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Customer Operations
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Stoke-On-Trent
Customer Support Advisor
Join Your Repair as a Customer Service Advisor! Resolve issues, assist customers, process orders, and ensure top-notch service with a collaborative team.
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Salary: £26,500 per annum Role type: Permanent, Full TimeLocation: Stoke-on-Trent, On-siteReporting to: Customer Service ManagerAbout YourRepairYourRepair, now part of Hometree following its acquisition in 2022, was founded to provide high-quality, customer-focused home and boiler care plans across the UK. With years of expertise in plumbing and gas engineering, YourRepair offers fixed-price plans covering boilers, heating, plumbing, and electrical systems for homeowners and landlords alike.Hometree is a leading UK residential energy services company, supporting households with the installation, financing, and maintenance of low-carbon technologies and essential home services.Backed by Hometree’s scale and ambition, YourRepair continues to deliver trusted, reliable home maintenance and repair services through its UK-based, 24/7 support team, rapid response times, and no-insurance approach—meaning no underwriters or paperwork delays. With flexible start dates, nationwide coverage, and long-term, budget-friendly pricing, we provide homeowners and landlords with genuine peace of mind.The RoleAt YourRepair, our Customer Support Advisors are at the heart of everything we do. As the first point of contact for our customers, you’ll provide warm, professional support across phone, email, and live chat—helping people feel heard, understood, and confident that their issue is in safe hands.This role is about more than answering questions. It’s about building trust, solving problems thoughtfully, and making every interaction a positive experience. You’ll work closely with a supportive, inclusive team where your voice is heard, alongside other departments to deliver excellent service and continuously improve how we work.You’ll also benefit from real opportunities to...