Senior Strategy & Operations Manager, DP Loyalty & Benefits

About the role and team 

As a member of the Taiwan Delivery Partner Operations team, you will lead some of Uber Eats Taiwan's most strategic Delivery Partner (DP) loyalty, benefits, and earnings programs. This role is responsible for developing and scaling initiatives that strengthen the DP value proposition, improve partner engagement and retention, and unlock new earning opportunities.

You will work cross-functionally across Product, Marketing, Legal, Policy, Finance, Tax, Ads, and external partners to bring new programs from strategy through execution while continuously optimizing the partner experience.

What you’ll do 

• Delivery Partner Loyalty & Benefits Strategy
  • Own the strategy, execution, and continuous optimization of Uber Eats Pro, Taiwan's flagship DP loyalty program.
  • Drive program enhancements, including new product features, benefit expansion, and partner engagement initiatives.
  • Monitor program performance and identify opportunities to improve DP retention, satisfaction, and long-term value.
• Delivery Partner Programs & New Initiatives
  • Lead strategic DP programs that enhance the overall partner experience and value proposition.
  • Partner with the Communications team to launch and scale Taiwan's Delivery Partner Community Fund.
  • Drive cross-functional execution of DP financial products, ensuring operational readiness, regulatory compliance, and a seamless DP experience.
  • Explore and incubate new DP earning opportunities beyond delivery, including future gig economy initiatives and other strategic growth programs.
• Strategic Partnerships
  • Build and manage strong relationships with internal stakeholders and external partners to successfully develop and scale Delivery Partner programs.
  • Identify and cultivate new partnership opportunities that strengthen the Delivery Partner value proposition and unlock business value.
  • Influence stakeholders across Product, Marketing, Ads, Legal, Policy, Finance, and external organizations to align priorities and drive execution.
     

Basic Qualifications 

• Experience: 5+ years of experience in strategy & operations, program management, consulting, business operations, marketplace operations, or related fields.
• Program Management: Demonstrated experience leading complex cross-functional projects from strategy through execution.
• Analytical Thinking: Strong problem-solving skills with the ability to use data to inform decisions and prioritize opportunities.
• Communication: Excellent written and verbal communication skills in both Mandarin and English, with the ability to influence stakeholders across functions.
• Execution: Highly organized, proactive, and able to independently manage multiple strategic initiatives in a fast-paced environment.
• Technology: Experience using AI tools to improve productivity and workflows.
   

Preferred Qualifications 

• Experience managing loyalty, rewards, membership, or customer engagement programs.
• Experience launching or scaling new products, strategic partnerships, or marketplace initiatives.
• Experience working across Product, Marketing, Legal, Finance, and Policy teams.
• Experience in marketplace, e-commerce, logistics, mobility, fintech, or gig economy businesses.
• Experience building business cases, defining program KPIs, and driving continuous optimization through experimentation and data.
• Passion for creating innovative products and programs that improve the experience of independent earners and marketplace participants.