Technical Support Engineer - Business Central (Navision)

Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Minimum 5 years hands-on experience in BC NAV systems like Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, Epicor, and/or related. Business Central Functionality: In-depth understanding of Business Central modules covering financial management, supply chain, project management, sales, and service functionalities. Installation and Configuration: Proficiency in installing, configuring, and setting up Business Central, including database configuration, user setup, security settings, and module activation. Customization and Modification: Ability to customize Business Central forms, reports, and workflows using built-in customization tools or AL (Application Language) programming for more advanced modifications. Integration with Third-party Systems: Knowledge of integrating Business Central with other systems such as CRM, payroll, HR systems, and industry-specific software to streamline business operations. Data Migration and Upgrades: Skills in migrating data from legacy systems to Business Central, managing data integrity, and handling version upgrades and patches. Security and User Management: Implementing security measures, managing user roles, permissions, and ensuring data security and compliance with regulatory standards. Financial Management: Expertise in financial functions including general ledger, accounts payable/receivable, bank reconciliation, fixed assets, and financial reporting within Business Central. Inventory and Order Management: Proficiency in managing inventory, sales orders, purchase orders, stock control, and fulfillment processes within Business Central. Power Platform Integration: Understanding and leveraging the Power Platform (Power Apps, Power Automate, Power BI) for extending Business Central functionalities, automation, and reporting. Hands on 5+ years experience in a customer facing service role in any capacity. Strong customer service, accurate and logical problem solving. Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring. English Language: confident in reading, writing and speaking. Any other language proficiency like German, French, Italian etc. will be an added advantage.