Lead supplier transition and scale implementation programs from intake through deployment, ensuring objectives, scope, milestones, ownership, risks, and success measures are clearly defined and understood. Prioritize and oversee supplier program demand by balancing business impact, delivery capacity, compliance requirements, financial stewardship, and operational risk. Develop structured program plans, operating rhythms, escalation processes, and decision-making frameworks that support effective execution and stakeholder alignment. Partner across Operations Service Center workstreams and enabling teams to support transition readiness, change management, communication strategies, and sustainable program implementation. Leverage data, scorecards, dashboards, and business reviews to monitor program health, identify opportunities and risks, measure adoption, and provide visibility into outcomes. Identify process improvement opportunities, translate lessons learned into scalable practices and playbooks, and drive continuous improvement in supplier program delivery and governance. Bachelor's Degree in Engineering, Business, Supply Chain, Operations Management, or related field AND 6+ years of experience in program management, process management, supplier operations, outsourced delivery, business operations, governance, or related experience OR Master's Degree in Engineering, Business, Supply Chain, Operations Management, or related field AND 4+ years of experience in program management, process management, supplier operations, outsourced delivery, business operations, governance, or related experience OR equivalent experience Proven ability to independently lead complex, cross-functional programs end-to-end in a highly matrixed environment, driving trade-off decisions, stakeholder accountability, and measurable business outcomes. Strong analytical, problem-solving, and business judgment skills with the ability to translate ambiguity into clear execution plans and operational outcomes. Experience with supplier operations, outsourced delivery, governance, risk management, compliance, budgeting, or performance management, with the ability to influence senior stakeholders, drive accountability, and make data-driven decisions. Bachelor's Degree in Engineering, Business, Supply Chain, Operations Management, or related field AND 10+ years of experience in program management, process management, supplier operations, outsourced delivery, business operations, governance, or related experience OR Master's Degree in Engineering, Business, Supply Chain, Operations Management, or related field AND 8+ years of experience in program management, process management, supplier operations, outsourced delivery, business operations, governance, or related experience Experience leading supplier transitions, vendor operations, BPO/outsourced delivery, or large-scale operational transformation programs. Familiarity with supplier governance models, intake prioritization, commercial controls, compliance requirements, and performance management frameworks, including execution of scalable operating models and continuous improvement initiatives. Experience working across Procurement, Finance, Compliance, Operations, and business stakeholders in a global or highly matrixed environment, with the ability to create executive-ready business reviews, dashboards, scorecards, and decision narratives. Experience with process optimization, automation, AI-enabled operations, operating model design, and/or Lean, Six Sigma, Agile, Business Process Management Professional (BPMP), or Change Management (e.g., Prosci) certifications.
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