Complex Claims Examiner

Skip to main contentEnglishSign InComplex Claims Examiner page is loadedComplex Claims ExaminerApplylocationsHong Kongtime typeFull timeposted onPosted 30+ Days Agojob requisition idJR2601717Purpose of the RoleThe incumbent is required to handle Financial Line claims of intermediate complexity, involving professional indemnity liability, D&O, Fidelity and Crime, Bankers Blanket Bond, etc.Reporting line: Direct reporting line to Financial Line Claims Team  ManagerDuties and Responsibilities 1. Functional Responsibilities: Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment where appropriate within authority limits  and providing a consistently strong standard of customer serviceEnsuring effective vendor and litigation management on Complex claims within a personal allocationBroadening internal / external stakeholder communication where requiredStriving for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processesContributing to maintenance of best practice procedures for Financial Line intermediate to high value Complex claims, consistent with global best practiceDemonstrating a high standard of technical claims competence.2. Accountabilities:Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense.Consistent proactive claims handling on an ongoing basis (i.e. initial file review, investigations and liability, negotiations and settlement, and litigation management)Effective communication to internal and external stakeholdersFinancial control through consistent reserve and other financial transaction disciplineAccurate and consistent policy interpretation3. Qualification/SkillsAt least 3 years of experience in adjusting D&O and Professional Indemnity claims and/or other categories of Financial  Line claims. Those with less experience in financial line claims, or those with experience in other line of insurance products whether as a claims handler or underwriter but want a change, will be considered subject to the candidate demonstrating the right attitude, the ability to learn fast and other skills/qualifications required for this role.Strong communication skills, both written & verbal in English. Ability to write and speak Chinese is definitely an advantage.Time management – ability to manage & prioritize workload and diary management.Ability to contribute and work effectively within a team environment.Ability to work with various stakeholders to effectively to direct claims strategy and result.Policy language skills enabling accurate and consistent policy wording interpretationA strong  knowledge of Hong Kong legal / regulatory requirements and litigation procedures, as well as experience in negotiation, mediation, arbitration and ADR are definitely an advantage.At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.Enjoy benefits that take care of what mattersAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.Reimagining insurance to make a bigger difference to the worldAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions...