Professional Services Consultant

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Professional Services Consultant Full-timeDepartment: Professional Services DepartmentDept: Professional Services DepartmentDivision: Professional ServicesCompany DescriptionNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.#LI-Hybrid Job DescriptionThe main responsibilities of the role are as follows:• Analyse and benchmark customer datasets to drive actionable insights and identify automation opportunities for ongoing operations• Maintain healthy operations of customer's Nexthink instance, including product upgrades, console management, and adherence to Service Levels• Analyse customer needs, goals, and strategic plans to advise optimal use of Nexthink and support their digital transformation initiatives• Provide technical expertise on end-user computing issues and enterprise solutions, with particular experience in transformation projects (e.g. Win11, O365)• Build and customise content based on customer requirements, collaborating with specialised teams for advanced implementations and integration with existing solutions• Integrate Nexthink insights into customer internal processes and work collaboratively with product and technical teams to drive feature innovation• Stay current on product development and releases to support the above activities• This position requires 10% travel to headquarters for training purposesQualifications**Required Qualifications:**Minimum 3-5 years of experience in technical consulting, analytics, and automationDemonstrated expertise in data analysis, driving actionable insights, and identifying automation opportunitiesExtensive technical knowledge of end-user computing and IT operationsProven experience with transformation projects (e.g., Windows 11, Office 365)Business-level proficiency in English**Preferred Qualifications:**Bachelor's degree in Computer Science or Computer EngineeringStrong cross-functional collaboration skills with product and technical teamsAdditional InformationWe are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.IIf you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package. 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and...