Commercial Lines Account Support Specialist

Overview

 

Commercial Lines Account Support Specialist – Property & CasualtyLocation: Hybrid in Highland Hills, OH

 

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Commercial Lines Account Support Specialist who will support risk strategy, client service excellence, and operational accuracy.

 

 

About Alera GroupAlera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

 

 

The Commercial Lines Account Support Specialist provides essential day-to-day service support to Account Managers, helping ensure a high level of client satisfaction, operational accuracy, and team efficiency. This role is critical in maintaining strong client relationships and supporting the retention of existing business.

Why Alera Group

• Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction

• Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries

• Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Responsibilities

 

What You’ll Do / Your Impact

Client Partnership and Risk Strategy

• Support Account Managers and Producers with servicing client accounts 
• Assist with communication between clients, carriers and internal teams
• Contribute to retention efforts by ensuring responsive and high-quality service delivery

Operational Excellence

• Maintain accurate documentation within agency management systems such as AMS360 or EPIC
• Process policy changes, endorsements, certificates and related documentation
• Support new business and renewal processes, including data entry and file maintenance
• Ensure compliance with internal procedures, carrier requirements and regulatory guidelines
• Assist with preparing reports, audits and administrative deliverables

Strategic Contribution

• Identify opportunities to improve processes and enhance service delivery
• Support team initiatives focused on efficiency, quality and accuracy
• Contribute to a collaborative team environment through knowledge, sharing and support

 

Qualifications

 

What You Bring

Required

• Strong customer service orientation with excellent attention to detail
• Ability to manage multiple priorities in a fast paced environment
• Strong communication and interpersonal skills

Preferred

• Experience working within an insurance agency or brokerage environment
• 1–2 years of experience supporting Commercial Lines insurance accounts
• Familiarity with commercial insurance documentation and servicing workflows

Core Competencies

• Detail orientation
• Accountability and follow through
• Collaboration and teamwork
• Client first mindset

 

Additional Information

Compensation:Salary range: $50,000 – $55,000 per year

 

Benefits:Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

 

Work Model:This role is Hybrid 

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to:

• Role-specific learning paths

• Leadership development programs

• Technical and compliance training

• Industry certifications and continuing education support

• Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

Licensure & Certifications 

This position may require:

• Active Property & Casualty License OR

• Ability to obtain required licensure within 6 months of hire

• Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

 

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