Large Law Strategic Client Solutions Manager
No longer listedAre you ready to lead high-performing teams and shape exceptional client experiences across a strategic segment?
Do you enjoy coaching others and driving measurable business outcomes through collaboration, innovation, and customer focus?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).
About the Role
As the Large Law Strategic Client Solutions Manager, you will lead multiple customer-facing individuals that support new business growth, onboarding success, and long-term client relationships. You will be responsible for leading Pre Sales Consultants, Customer Implementation Managers, and Print Client Managers. Reporting to the Director of Sales, you will guide performance, enable development, and ensure consistent, high-quality customer engagement across the Large Law segment.
Responsibilities
- Lead, coach, and develop a team of professional individual contributors across Pre Sales Consulting, Customer Implementation, and Print Client Management functions
- Establish clear performance expectations, development plans, and operating standards that support individual and team success
- Foster a culture of accountability, collaboration, continuous improvement, and customer focus
- Manage performance, provide ongoing coaching and feedback, and support employee growth and career development
- Prioritize and deploy team resources to support sales opportunities, customer onboarding initiatives, and print retention objectives
- Partner with Account Executives, Strategic Business Development Leaders, and cross-functional stakeholders to align resources with business priorities
- Lead teams in delivering consultative support, implementation excellence, and proactive client relationship management
- Monitor team performance, customer outcomes, and retention trends to identify opportunities for improvement and drive operational effectiveness
Requirements
- Demonstrated experience leading teams of individual contributors in customer-facing, sales support, implementation, or account management functions
- Proven ability to coach, develop, and motivate employees to achieve individual and team goals
- Strong leadership, communication, and relationship-building skills
- Experience collaborating effectively across Sales, Product, Marketing, Customer Support, and other cross-functional teams
- Bachelor’s degree required; legal industry experience or equivalent preferred
Work in a Way That Works for You
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.


Primary Location Base Pay Range: Home based-Ohio $77,300 - $143,500. Total Target Cash Range: $119,000 - $221,000.



Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.

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