Specialist: Commercial Insights

Skip to main contentCareersDashboardProfileEnglishJoin Talent NetworkSign InSingle PositionIf we can connect, we can create a better future. Join us.View All JobsSpecialist: Commercial InsightsJohannesburg, South Africa This role is no longer accepting applicationsRequisition ID286188Date posted07/06/2026 When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2026. Role purpose: To conduct deep analysis on product performance across all relevant internal metrics for revenue and sales volumes. This includes analysis of macro-economic factors and competitor products.To provide feedback, insights, and recommendations on pricing and regional specific deals to the relevant teams in the centre, for the improvement in sales and revenue performance.Your responsibilities will include: Deep analysis of sales and revenue performance at a customer segment, product, channel, and geographic level.Feedback and recommend demand strategies based on product pricing and channel dynamics.Support branded and unbranded channels with insights and recommendations on product and channel performance.Regional SPOC for CVM, products and services, insights and big data teams based in Head Office.Continuous monitoring of competitor products and services.Presentation of analysis and recommendations to various stakeholders.Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.Work with Channel Managers and Branded/Unbranded Specialists in implementing CXX strategy and executing in-store elements. Provide ongoing feedback to COPS for continuous improvements on CXX journey.Analyse regional customer base in conjunction with Head Office CVM team to provide insight and recommendations on trends or behaviour of base.Customer appreciation trackers, (e.g. tNPS, rNPS, BMS, MAPS) to derive Customer insights and Customer Strategy for input on CX, Product and CVM growth objectives.The ideal candidate for this role will have: Matric / Grade 123 year Commercial/Data Analytics/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent (essential) with3-5 years relevant experience (essential)Valid Driver’s licence (essential)Knowledge of products (advantageous) Core competencies, knowledge and experience: Product pricing analysisPlanning and organisingPerformance analysis and reportingBig data analyticsAbility to work with complex information and dataAbility to build strong relationships and credibility with multiple stakeholdersWe make an impact by offering: Enticing incentive programs and competitive benefit packagesRetirement funds, risk benefits, and medical aid benefitsCell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companiesClosing date for Applications: 13 July  2026.  The base location for this role is Midrand, Vodacom Campus. The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion. CookiesWe use cookies, including from our partners, to enhance and personalise your experience. Accept all cookies below, or select "Manage Cookies" to choose which cookies we can use. Reject means you are rejecting all non-essential cookies. Please see our Cookie Policy for more information.Manage CookiesReject AcceptPrivacy Preference CenterWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you,...