Reference Data Specialist

Support Corporate and Investment Bank clients by delivering timely, accurate transaction processing and responsive exception management in Wholesale Payments.
Strengthen operational discipline through strong controls, risk awareness, and continuous improvement with automation.

As a Transaction Processing Specialist within Wholesale Payments Operations (Corporate and Investment Bank), you provide operational support to ensure client transaction management is completed on time and accurately. You resolve exceptions and client inquiries, providing subject matter expertise while maintaining a strong control mindset and escalating risks appropriately. You also support daily regulatory reporting and remediation activities and lead process improvement and automation efforts to enhance efficiency and quality.

Job Responsibilities 

• Execute assigned transaction processing tasks accurately and within required timelines and cutoffs.
• Resolve exceptions and client inquiries promptly, providing clear updates and driving items to closure.
• Manage assigned tasks independently with minimal supervision, demonstrating strong ownership and accountability.
• Identify issues and risks that could impact the process or the firm, escalating appropriately with a controls mindset.
• Interpret legal language in documents to assess firm impact and determine required processing actions.
• Perform daily regulatory reporting tasks and remediation activities as required, ensuring completeness and accuracy.
• Drive process improvement and automation opportunities to strengthen efficiency, controls, and client outcomes.

Required qualifications, skills and capabilities 

• Bachelor’s degree with understanding of financial services products, processes, and transaction operations
• Strong analytical skills, attention to detail, and ability to deliver high accuracy under deadlines
• Excellent written and verbal communication skills with strong client focus and customer care practices
• Strong computer skills including Excel, Word, PowerPoint, Outlook and flexibility to work during US hours

 Preferred qualifications, skills and capabilities 

• Experience in middle office or back office operations
• Experience handling exception management and remediation in a controls-focused environment
• Demonstrated ability to lead process improvements and automation initiatives
• Experience providing subject matter expertise support to clients and internal stakeholders