Customer Identity and Access Business Lead

Job Title: Customer Identity and Access Business Lead

Location: London

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a team

The Customer Identity and Access Business Lead will spearhead our market-facing consulting services focused on customer identity and access management (CIAM). This role involves driving business development, forging and managing partnerships with key alliance and ecosystem partners, and developing comprehensive go-to-market strategies. The successful candidate will be responsible for running the Profit & Loss (P&L) for the CIAM business line, ensuring sustainable growth and profitability. This position requires a unique blend of strategic vision, market insight, and technical expertise in CIAM.

In our team you will learn

• Strategic Leadership and Business Development: Lead the creation and execution of a CIAM business strategy, identifying and pursuing new market opportunities to drive revenue growth.
• Develop and implement go-to-market strategies, including market positioning, competitive analysis, and sales enablement.
• Manage the end-to-end sales process, from lead generation and pipeline development to deal closure, ensuring consistent achievement of sales targets.
• Oversee the CIAM P&L, setting financial targets, managing budgets, and ensuring profitability.
• Alliance and Ecosystem Partner Management: Establish and nurture relationships with key alliance and ecosystem partners, including technology vendors, system integrators, and other relevant entities.
• Collaborate with partners to co-develop and co-market CIAM solutions, leveraging their technologies and market presence to enhance offerings.
• Negotiate and manage partnership agreements, ensuring mutually beneficial terms and alignment with business objectives
• Consulting and Advisory Services: Provide expert consulting services to clients, advising on best practices in CIAM, security, and customer experience optimization.
• Lead client engagements, from needs assessment and solution design to implementation and post-deployment support.
• Develop thought leadership content, including whitepapers, case studies, and presentations, to establish the company as a leader in CIAM.

As a Customer Identity and Access Business Lead, you will

• lead Go-to-Market Execution: Develop marketing and sales collateral, including product demonstrations, presentations, and technical documentation, to support the sales process.
• Train and mentor sales and consulting teams on CIAM solutions and strategies, ensuring consistent messaging and understanding across the organization.
• Monitor market trends, competitive landscape, and customer feedback to refine go-to-market approaches and product offerings.
• Financial and Operational Management: Manage the financial aspects of the CIAM business, including forecasting, budgeting, and performance tracking.
• Optimize resource allocation, including staffing and technology investments, to maximize efficiency and ROI.
• Report on business performance to senior management, providing insights and recommendations for growth and improvement.

The following skills and experience are essential for this role

• Experience: A minimum of 12-15 years in the cybersecurity and identity management space, with a focus on Customer Identity and Access Management (CIAM). Proven track record in business development, client management, and leading CIAM projects.
• Leadership: Strong leadership experience in managing client engagements and cross-functional teams. Ability to manage large, complex projects and ensure the delivery of business outcomes in alignment with client expectations.
• Cybersecurity Expertise: Solid understanding of cybersecurity practices, particularly as they relate to identity management, access control, data protection, and compliance. Familiarity with industry standards and regulations such as GDPR, CCPA, SOC 2, and ISO 27001.
• Strategic Vision: Ability to develop and execute go-to-market strategies for CIAM solutions, grow the business, and drive client acquisition and retention.
• Ecosystem Partner Management: Proven experience working with CIAM technology providers (e.g., Okta, Ping Identity, ForgeRock) and leveraging partnerships to enhance service delivery and solution capabilities.
• Consulting Experience: Strong consulting background, with the ability to understand client needs, translate those into actionable strategic plans, and guide clients through cybersecurity and digital transformation journeys.

Set yourself apart

Professional certifications in IAM, such as CISM, CISSP, or similar.

Experience in managing P&L and driving growth in consulting or technology services.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement     

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.