Manager, Practice Operations- Full Time, Days, AMG Pulmonology, Hackettstown NJ

Oversees daily operations at two pulmonology practices in Sparta and Hackettstown, including management of budgets, staff, scheduling, and workflows. Ensures compliance with organizational policies, supports financial and inventory controls, and drives service improvements. Leads hiring, training, and performance management while promoting a culture of quality, safety, and engagement. Collaborates with leadership to enhance operational efficiency, patient satisfaction, and team communication.

Budget Responsibility:
• Oversee Single Cost Center in Western region and assists Senior Manager with budget adherence, monitoring, and preparation.
• Has financial accountability for day-to-day operations as set in the budget.
• Coordinates procurement of supplies and equipment and maintains appropriate inventory management and budgetary controls.
• Complies with AMG financial policies and procedures related to cash collections and reconciliation and ensures necessary cash controls are monitored and adhered to.

Authority/Decision Making Level:
• Assures adherence to organizational guidelines, policies, and procedures.
• Develops office protocols for day-to-day operations.
• Prioritizes and organizes work to meet changing priorities.
• Ability to prioritize and multitask with a minimum of supervision.
• Seeks guidance as appropriate. Makes decisions that are timely and consistent with department objectives, policies, and procedures. Communicates decisions to appropriate leadership. Exercises independent judgment on basic or moderately complex issues related to the job.

Supervisory Responsibility:
• Manages team members and has responsibility for hiring, termination, performance management, and results for the practice/department.
• Orients, trains, assigns, schedules, directs, and supervises departmental team members. With leadership approval, develops the organization’s culture of quality, safety, ethics, privacy, security, and confidentiality.
• Implements company and departmental objectives.

Problem Solving:
• Makes appropriate decisions using available resources to achieve positive outcomes for patients, visitors, and team members in balance with sound business practice.
• Makes recommendations for changes in current departmental systems and processes and contributes ideas and suggestions for solutions to current system problems.
• Responds to urgent, impromptu, and unplanned situations by assessing their level of importance, instituting appropriate action, and informing appropriate management.
• Prepares incident/occurrence reports as necessary.
• Communicates decisions to appropriate management.

Information Management:
• Demonstrates working knowledge of all automated systems that support daily operations and reporting.
• Ensures all team members are proficient in the use of automated systems and coordinates initial and ongoing training and certification if necessary.

Working Conditions:
• Works in a typical office environment where there are limited physical discomforts due to temperature, noise, dust, and the like.
• Possible exposure to communicable diseases, hazardous materials, and pharmacological agents with little likelihood of harm if established health precautions are followed.
• Work requires ability to stand, walk, or sit for extended periods of time.

Personnel Management:
• Manages hiring, supervision, performance evaluation, and discipline for assigned team members in a fair and consistent manner.
• Promotes good employee relations and resolves departmental problems.
• Ensures department is appropriately staffed.
• Reviews, evaluates, and monitors work schedules, workflow, and duty assignments of personnel and makes changes as necessary.
• Keeps team members informed of the organization’s mission, objectives, and goals.
• Conducts monthly team member meetings to ensure open and constructive communication.
• Promotes high employee engagement and a strong safety culture within the center.

Daily Operations:
• Works closely with team members and clinicians to develop and implement common priorities and goals for the department to enhance customer service, maximize operational efficiency, and ensure high quality standards.
• Demonstrates competence in all essential functions of team members.
• Oversees implementation of system capability to support front-end operations and communication to appropriate parties.

Continuous Improvement of Operations:
• Works with Senior Manager, clinicians, team members, and customers to implement appropriate measures to correct perceived service deficiencies.
• Reviews department practices, quality of work performed, and production schedules, and makes changes as needed to improve services.
• Monitors templates/schedules for access and makes recommendations to ensure the department is meeting access standards.

Budget and Fiscal Responsibility:
• Monitors actual expenditures against the budget.
• Complies with AMG financial policies and procedures related to cash collections and reconciliation and ensures necessary cash controls are monitored and adhered to.

Customer Service Issues:
• Monitors patient complaints and issues to identify opportunities for service improvement.
• Works effectively with other departments to solve problems.
• Other duties as assigned.

Required HS diploma or equivalent. 

Preferred: Bachelor’s Degree and/or Masters’ Degree or equivalent combination of education/related experience. 

Prior physician practice management experience - Knowledge of healthcare/ambulatory care management.