Disputes Paralegal

Disputes Paralegal LocationSan Francisco, CA; Los Angeles, CA; New York, NY; Seattle, WAEmployment TypeFull timeLocation TypeRemoteDepartmentLegalCompensation$144K – $190K • Offers EquityThe salary or hourly rate range may be inclusive of several levels that would be applicable to the position. Final salary or hourly rate will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary or hourly rate, not benefits or equity.🚀 Join the Future of Commerce with Whatnot!Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.💻 RoleThe Legal team protects the platform, enables the business to move fast, and keeps Whatnot ahead of the legal risk that comes with hypergrowth. We’re hiring a sharp, detail-oriented Disputes Paralegal and Project Manager to work directly with our Litigation Counsel and own the day-to-day engine behind a high and growing volume of disputes — demand letters, pre-litigation matters, arbitration threats, small claims, subpoenas, and related notices.The core of the job is running intake end to end — logging, triaging, and routing every new matter, drafting first responses to users, and keeping matter tracking airtight so nothing slips. Just as importantly, you’ll improve the systems behind that work as the function scales. We use AI as a core part of how the team works, and we expect you to use it to do more, faster, and to catch what manual tracking misses. If your instinct when something breaks is to redesign the process rather than just work harder, you’ll thrive here.This role has real room to grow as our disputes and legal operations functions mature.Own intake end to end across every channel — logging, categorizing, and routing each new matter to the right attorney with a clear summary of the claim, claimant, type, and any immediate deadlines.Triage and manage accurately and consistently across claim types (demand letters, pre-litigation disputes, arbitration threats, small claims, subpoenas) — making defensible first-line calls under time pressure.Draft and send initial responses to users, working from templates and escalation protocols, and calibrating tone for sensitive or adversarial situations.Maintain case tracking system and disputes files to ensure nothing falls through the cracks. You love consistent matter folders, proactive deadline reminders, calendar invites for hearings and filing dates.Administer legal holds and preservation — issue and track hold notices under Counsel's direction, maintain custodian lists and acknowledgments, partner with IT/People to prevent deletion for held custodians, and release holds at matter close.Improve the system as you go — intake workflows, response playbooks, decision trees, trackers, and escalation paths — and audit legacy trackers for active matters that haven’t been migrated, rather than relying on personal heroics to stay afloat.Use AI tools (Claude CoWork, Glean, GC AI) to drive efficiency, build templates and workflows, and create a safety net so matters don’t get...