Service Writer - VMF

Skip to main contentSign InService Writer - VMF page is loadedService Writer - VMFApplyremote typeOn-sitelocationsOCONUS-Antarctica-McMurdo Stationtime typeFull timeposted onPosted Todayjob requisition idR0165240Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success.                       Summary: Initiates equipment services and repairs by ascertaining performance problems and services requested; writes repair orders; maintains customer rapport and records.  Coordinates with Shop Foreman and Supervisor on job priorities and communicates job status to customers. Pulls reports from data in Maximo and formats for readability.Position Responsibilities:Ascertains mechanical problems and services by listening to customer's description of symptoms; clarifies description of problems; conducts inspections; takes test drives; checks vehicle maintenance records; examines service schedules.Answers incoming phone calls, assists walk-in customers, and monitors Maximo and Outlook for repair requests and customer communication.Generates Maximo work orders and ascertains materials availability. Attaches job plans and assigns labor to work orders.Prepares Work Orders (WO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtains approval signatures when required.Coordinates with Shop Foreman and Supervisor on job priorities and assignments.Acts as liaison and Point Of Contact (POC) between the Vehicle Maintenance Facility and other departments on station for service requests. Documents work order progress and communicates issues with customers, Shop Foreman, and Supervisor.Maintains customer rapport by providing expected time of return for equipment; answers customer questions and concerns; schedules maintenance times with customers.Provides deadline reports and deferred maintenance reports to the Supervisor.Maintains equipment records by recording problems, corrective actions and updating Maximo asset status.May assist Shop Foreman with monitoring Maximo work order data to ensure data entry is accurate, timely, and complete. May also assist with Maximo control of material.Updates job knowledge by participating in educational opportunities, responsible for reading manufacturers' publications.May need to train operators of light vehicles (pick-up trucks).   Monitors and orders office and break room supplies.Manages shop-mouse tasking, lockers, uniforms and other administrative tasks needed for shop function.Enters training for department personnel in database and files documentation.Maintains a safe workplace and ensures that safety is the highest priority in the workplace.Performs other duties as required.Required Education, Experience, Certificates and Licenses:High School diploma or equivalentMinimum four (4) years’ experience in a vehicle maintenance shop/facility.Expected Skills and Competencies:Must have computer experience, preferably with Windows 10 and Windows Office suite. Must be proficient with Microsoft Excel, Word, and PowerPoint.Must have experience with an asset management and electronic corrective maintenance program (Maximo preferred).Must have strong written and verbal communication skills. Must be able to communicate well to both management and front-line service workers.Must possess critical problem solving and decision-making ability.Must have ability to work with minimal supervision and frequent interruptions. Must be detail oriented and able to shift focus with changing priorities. Preferred:Degree or technical school certification preferred.Experience with Fuel...