Customer Care Specialist II

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Customer Care Specialist II

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

No

Work Shift

Variable

Compensation

Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Mobility Fleet Operations is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers and proprietary fleet technology. Fleet Operations is Cox Automotive Mobility's centralized Maintenance Management division; designed for fleets, operators, and teams who need an on-demand service solution, data-driven insights, and a team of fleet experts to support them so they can focus on their core business.

This Customer Care role supports customers during evening and overnight hours while ensuring a high level of service and responsiveness. Ideal candidates are dependable, customer-focused, and comfortable working non-traditional schedules.

Schedule

• We are currently hiring four (4) Customer Care Specialist II team members: three (3) positions for 2nd Shift and one (1) position for the Overnight Shift.
• Candidates must be available to work their assigned shift and demonstrate flexibility to support business needs.
• Weekend and holiday work may be required based on operational demands and customer support needs.
• Specific schedules and hours will be discussed during the training process.

The Customer Care Specialist II has a responsibility to ensure that the overall customer experience is "best in class." This is accomplished through the execution of outlined processes and work instructions with proficiency and enthusiasm. The Customer Care Specialist II will demonstrate active listening skills to ensure customer needs are met while exceeding customer and company expectations.

Responsibilities

• Field a high volume of inbound calls.
• Provide excellent customer service for all inbound and outbound calls.
• Maintain timely and accurate documentation in all systems regarding each customer contact.
• Initiate new transactions (via inbound and outbound calls) regarding preventative maintenance, as well as immediate and scheduled service and repairs.
• Assign service requests to the respective market for dispatching.
• Coordinate towing of customer units when necessary.
• Schedule outside vendors when emergency breakdowns are reported.
• Continuously develop and improve company capabilities in the area of dispatching.
• Maintain professionalism and establish positive customer rapport, encouraging repeat business.
• Perform additional duties and special projects as assigned.

Education, Experience, and Qualifications

• Associate degree or high school diploma with two (2) years of equivalent experience.
• 2+ years of experience in a call center environment.
• Knowledge of Microsoft Office Suite.
• Ability to work independently and collaboratively within a team environment.
• Ability to multitask and meet tight deadlines.
• Excellent problem-solving skills.
• Must hold a valid driver's license.
• Highly organized with exceptional follow-through abilities.
• Ability to work assigned second-shift or overnight schedules, including weekends and holidays as business demands require.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

 

 

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

 

 

Application Deadline: 08/09/2026