Messaging and Collaboration Associate (EUC) (AC Manila)

Industry/Sector

Not Applicable

Specialism

Advisory - Other

Management Level

Associate

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

The Opportunity

• When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
• As part of the Managed Services team you deliver exceptional support for Messaging and Collaboration platforms, enhancing client operations. As an Associate, you contribute to the management of day-to-day operations, focusing on continuous improvement and optimization of services while developing your skills in a fast-paced environment. This role offers a unique opportunity to build meaningful client connections and deepen your technical knowledge while navigating intricate challenges.

Responsibilities

• Assist in the management and execution of service delivery projects
• Support senior team members in developing strategies for client engagements
• Engage in research to enhance service offerings and solutions
• Collaborate with colleagues to address client needs and expectations
• Analyze data to provide insights that inform decision-making
• Contribute to the continuous improvement of processes and methodologies
• Build relationships with clients to foster trust and collaboration
• Uphold professional standards and compliance with firm policies

What You Must Have

• Bachelor's Degree
• 1 to 3 years of experience in Messaging and Collaboration support
• Oral and written proficiency in English required

What Sets You Apart

• Proven experience in managing large Exchange and Active Directory environments preferred
• Familiarity with ITIL processes and methodologies
• Demonstrating analytical, troubleshooting, and problem-solving skills
• Understanding of Mobile Device Management (MDM) solutions
• Experience with third-party vendor collaboration
• Knowledge of security standards and practices
• Engaging in end-to-end incident and problem management
• Reviewing and recommending improvements in technical environments
• Additional educational preferences not specified

Company Overview

PwC AC Manila's Consulting Services are designed to provide industry expertise and innovative solutions through Cloud & Digital services. Our goal is to assist businesses in driving growth, optimizing operations, and seizing opportunities. With our team of professionals, cutting-edge technology, and deep industry knowledge, we help businesses stay ahead of the competition, deliver strategic solutions, and unlock long-term value.

Travel Requirements

Not Specified

Job Posting End Date