Product Manager - Personal Finance Platform
See all the jobs at Trusting Social & Kompato AI here: http://trustingsocial.recruiterbox.com/jobs
ApplyOur vision is to build a Personal Banker for every Vietnamese citizen — an intelligent, empathetic, and always-available financial companion that helps ordinary people borrow, repay, and manage money affordably and with dignity. The Personal Finance Platform you will lead is the first step toward that vision.
How we work with AI
Trusting Social builds AI-powered lending in partnership with banks and financial institutions, and owns the full AI lending stack — fraud prevention, credit scoring, risk-based pricing, real-time integrations, and an AI agent. Just as important, we are remaking every team as a human–AI fusion: people set the direction and hold the judgment, while AI carries the analytical and execution load. This role sits at the center of that model — you will lead both people and AI agents, and you will be expected to get more done, faster, because of how well you use AI.
What you will own
- Product strategy, roadmap, and measurable goals for the Personal Finance Platform, with full profit-and-loss accountability for the product.
- Deep customer insight — continuously researching the financial pains, behaviours, and unmet needs of mass-market Vietnamese consumers, and turning them into product decisions.
- The end-to-end customer experience across the platform — making every journey simple, transparent, and trustworthy for first-time and underbanked users.
- Market and competitive awareness — tracking the consumer-finance market, competitor moves, and regulation, and keeping the product direction up to date.
- The first product launch in Q4-2026 — discovery, scope, and launch decisions — directing the product owner and the cross-functional team.
- The cross-sell and lifecycle solution that lifts customer lifetime value.
- Orchestration of AI agents and people across engineering, data, risk, growth, and bank partners — deciding what to delegate to AI versus people, and measuring the productivity gain.
- Cross-functional alignment and clear, decision-ready briefings to leadership on trade-offs and risks.
Must-have qualifications
- A deep passion for solving customers’ real financial pains, and genuine empathy for mass-market and underbanked consumers.
- Senior or lead product management experience in consumer finance, lending, or card products.
- Demonstrated zero-to-one or platform ownership — taking a product from concept to launch.
- Strong customer-insight and customer-experience instincts, backed by data.
- Experience improving customer lifetime value, retention, or multi-product adoption.
- Roadmap and profit-and-loss ownership; comfortable making and defending scope and launch trade-offs.
- Stakeholder leadership across engineering, data, risk, and growth, plus partner-facing coordination.
- Strong fluency with AI tools and an agent-orchestration mindset (see section 7).
- Fluent in Vietnamese and English.
Nice to have
- Experience with credit cards, cash loans, balance transfer, or installment products.
- Experience working with bank or financial-institution partners under a governance context.
- Hands-on experience building or shipping AI-augmented product workflows.
AI Fusion expectations (mandatory)
This is an AI Fusion Level 3 (Orchestrator) role under Project Rebirth, Trusting Social’s company-wide shift to human–AI fusion. The successful candidate must:
- Use multiple AI tools every day and pick the right tool for each task, adapting quickly to an unfamiliar setup.
- Design reusable, multi-step AI workflows and orchestrate AI agents and people into the team’s delivery flow.
- Decide what to delegate to AI versus people, and measure and scale the resulting productivity gains.
- Verify AI output against source data and know exactly when not to trust or use AI.
What We Offer
Join our vibrant team and enjoy:
- Opportunity to work and learn from one of the best and brightest technology teams in Vietnam
- Be part of a winning team with exponential growth regionally, experience recruiting world-class talents
- Competitive compensation package, including 13th-month salary and performance bonuses
- Comprehensive health care coverage for you and your dependents
- Generous leave policies, including annual leave, sick leave, and flexible work hours
- Convenient central district 1 office location, next to a future metro station
- Onsite lunch with multiple options, including vegetarian
- Grab for work allowance and fully equipped workstations
- Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday
- Unlimited free coffee, tea, snacks, and fruit to keep you energized
- An opportunity to make a social impact by helping to democratize credit access in emerging markets
At Trusting Social, we live by ownership, integrity, and agility in execution. We believe in doing what's right, what's best, and what's innovative. If you're smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We offer the runway to truly make an impact.
Learn more about us: https://trustingsocial.com | https://www.youtube.com/watch?v=inAEDGvOcL8&t=29s
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