We are hiring for the US Credit & Collections Voice function. This team empowers American Express Card Members to spend with confidence by combining credit expertise with meaningful customer engagement. The team helps Card Members understand their account status, resolve credit-related concerns, and make informed spending decisions through tailored payment and digital solutions.
- Deliver a superior customer experience to Card Members who use American Express for its exclusive benefits and services.
- Support responsible spending by understanding customer profiles and needs, recommending suitable benefits and products, and adhering to compliance guidelines.
- Resolve Card Member queries, follow established call conversation models, and provide alternative solutions to achieve the best possible outcomes.
- Maintain quality and compliance standards while demonstrating strong communication
- ownership, resilience, and first-call resolution focus.
Minimum Qualifications
Graduate or undergraduate with 2-4 years of collections/Customer service experience
If Internal, minimum 1 year in the current role
Prior Voice experience (Mandatory)
Preferred Qualifications
Strong customer focus with the ability to resolve issues, handle objections, and manage challenging service situations.
Strong interpersonal, communication, listening, analytical, and problem-solving skills with close attention to detail.
Working knowledge of Microsoft Office applications, including Word, PowerPoint, and Excel.
Compliance Language
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Career development and training opportunities