VodafoneThree - Senior Onsite Advisor

## Location: On Customer's Site - Postcode WA16 9EU Salary: £31,000 basic salary plus quarterly bonus and Vodafone benefits Working hours: Full time 37.5 hours per week – Monday to Friday Basic Clearance ## Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT). ## What you’ll do You will play a pivotal role as a Senior Onsite Adviser, becoming the trusted face of Vodafone within one of our key corporate customer environments. Based directly on-site, you will ensure the smooth day-to-day running of the customer’s mobile strategy, delivering an exceptional service that builds long-term loyalty through quality, speed, and innovation. In this role, you will: * Act as the primary point of contact for the customer, building strong relationships with stakeholders, end users, and account teams * Manage all aspects of account administration, including processing orders, handling queries, and maintaining accurate customer records * Provide expert advice on technical, network, billing, and device-related queries, ensuring timely and effective resolution * Work closely with Credit Control to support resolution of outstanding debt and payment-related issues * Produce and quality-check management information (MI) and monthly billing reports, delivering insightful reporting packs and analysis * Attend and contribute to customer and account meetings, identifying opportunities to drive improvements and cost savings * Support end users with device, tariff, and product guidance, ensuring they are equipped with the best solutions * Manage equipment storage and distribution, maintaining accurate audit logs and inventory control * Assist users with porting and migrations onto the Vodafone network, ensuring a seamless transition * Deliver an enhanced level of service to VIP users, ensuring their needs are handled with priority and care * Support training and onboarding of cover advisors to maintain a consistent and high-quality service experience *...