Aircraft Engines Business Operation and Customer Experience Expert (m/f/d)

Position Description Aircraft Engines Business Operation and Customer Experience Expert (m/f/d) Global Location Austria, Gunskirchen Hiring Manager email johannes.christian@brp.com Recruiter email helene.schmitt@brp.com Apply Now International, innovative, pioneering: We at BRP-Rotax are part of the global company BRP and we are passionate about moving the world's most exciting powersports vehicles. Technological progress and sustainable mobility are our drive. Are you ready to shape the future with us? At BRP-Rotax, you can expect an engaging and dynamic environment where you can help to develop industry-leading drive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development perspectives. Because we believe that your career path should be as unique as you are.Your new adventureThis role provides senior technical, operational, and administrative support to the global ROTAX Aircraft Engines service network, aircraft manufacturers, maintenance organizations, distributors, and external/internal stakeholders, covering the full engine lifecycle from development to end-of-life while ensuring reliability, regulatory compliance, and customer satisfaction. It acts as a key technical and customer experience (CX) interface by managing complex escalations and campaigns, coordinating cross‑functional initiatives, maintaining and auditing the service network, overseeing training systems, supporting the technical documentation creation processes and supporting strategic projects with OEMs, global partners, and aviation authorities.Technical Publications & Change Management: create/revise IPCs/service documents and manuals, manage for the department the engineering change requests and initial sample releases, set-up service bill of material (BOM) structures, configurations, and service parts, while supporting new product introductions.Technical Expertise & Service Strategy: Provide expert engine support, lead complex troubleshooting and escalations, contribute field insights to new product development (NPD) and research&development (R&D), and manage special service tooling lifecycles and digitalization of our products, services and maintenance diagnostics.Operational Excellence & Training: Optimize processes, reduce complexity, develop end‑of‑life and spare‑parts strategies, and lead technical training systems including our global training standard and central training content.Network Management & Quality: Audit and assess distributors, monitor performance metrics, implement corrective actions, and provide continuous technical, quality and operational guidance across the service network.Customer Experience (CX), Regulatory & Cross‑Functional Collaboration: Support distributors, OEMs and customers, assist the interface with aviation authorities, ensure regulatory compliance, and drive continuous improvement with Sales, After Sales, R&D, Quality, Production, Manufacturing and Airworthiness teams. Your skills and experiencesCompleted, relevant technical education (HTL, FH, University), preferably aeronautical / aviation engineeringStrong technical knowledge of internal combustion and aircraft engines and complex mechanical systems, their technology, application and maintenance diagnosisSolid understanding of airworthiness, certification requirements, and regulatory frameworks (e.g. EASA, FAA or equivalents)Experience with technical documentation (IPC, service documents, manuals, ….)Confident use of the common MS Office/CAD/mechantronic design programsSAP/Salesforce knowledge is an assetFluency in EnglishGerman is a strong asset for the positionExcellent teamwork, project coordination skills and a customer and solution-oriented way of workingGood perception and communication skillsAs part of our commitment to your development, we support pilot training and provide...