🔹 Role Overview
Zensar is looking for an experienced SAP SD Consultant to support AMS (Application Management Services) engagements. The role involves L2/L3 production support, incident/problem management, minor enhancements, and continuous improvement for global SAP SD landscapes in a 24x7, SLA‑driven environment.
Key Responsibilities
✅ AMS Support & Incident Management
- Provide L2/L3 SAP SD support for production issues
- Resolve incidents, service requests, and defects within agreed SLAs
- Perform root cause analysis (RCA) and implement permanent fixes
- Reduce recurring issues and stabilize SD processes
✅ Change Requests & Enhancements
- Handle minor enhancements and configuration changes
- Prepare Functional Specifications (FS) and coordinate with ABAP teams
- Support release cycles, transport management, and regression testing
✅ Client & Stakeholder Interaction
- Act as SD functional SPOC for AMS clients
- Interact with business users across regions (US/EU/APAC)
- Participate in AMS governance calls, SLA reviews, and reporting
✅ Testing & Documentation
- Perform unit testing, integration testing, and UAT support
- Maintain ticket documentation, SOPs, KT documents, and knowledge base
- Support transition and knowledge‑transfer activities
✅ Integration & Monitoring
- Handle SD integration issues with:
- FI (Billing, Revenue, Credit Management)
- MM (ATP, availability check, intercompany flows)
- WM/EWM (delivery, picking, PGI)
- Monitor IDocs, interfaces, outputs, and background jobs
Required Skills
🔧 SAP SD Functional Expertise
- Strong hands‑on experience in:
- Sales Order Management
- Pricing & Condition Technique
- Delivery, Shipping & PGI
- Billing & Invoicing
- Returns, Credit/Debit Memo processing
- Strong understanding of end‑to‑end O2C (Order‑to‑Cash) process
🔧 AMS / Support Experience
- 3–5+ years in AMS / support projects
- Experience working in ITIL‑based, SLA‑driven environments
- Hands‑on with ticketing tools (ServiceNow, Remedy, JIRA)
🔹 Preferred Skills (Zensar Focus)
- ✅ Exposure to S/4HANA SD support
- ✅ Knowledge of global rollout / multi‑country templates
- ✅ Basic awareness of Output Management (BRF+, Adobe Forms)
- ✅ SAP SD Certification (good to have)
🔹 Soft Skills
- Strong client communication & stakeholder management
- Ability to work under high‑pressure AMS environments
- Excellent analytical, troubleshooting, and documentation skills
- Willingness to support shift‑based / global support model
🔹 Key Deliverables (Zensar Expectations)
- ≥95% SLA & KPI adherence
- Reduction in recurring incidents
- High CSAT (Customer Satisfaction Score)
- Complete audit‑ready documentation