Sr. Payments Operations Strategist

Join the Sony Engagement Platform Services (SEPS) Team, where innovation meets collaboration in the dynamic world of digital engagement. At SEPS, we are building the next-generation platform that powers how fans connect with the content—and the creators—they love. Our mission is to unlock meaningful, data-driven engagement across Sony’s entertainment ecosystem, from games and anime to music, film, and live experiences—empowering both internal teams and external partners to build at scale. Our mission is to create a world-class engagement platform that not only enhances existing revenue streams but also drives new opportunities through a robust ecosystem of partners and creators. By decoupling application development from platform services, we empower our teams to deliver exceptional solutions with agility and efficiency.  If you are passionate about shaping the future of digital engagement and want to be part of a vibrant community that values creativity and collaboration, we invite you to explore the exciting opportunities within our team. Together, we will shape the future of fan experiences and define the foundation for what’s possible in the realm of engagement. To learn more visit: www.sony.com/en/SonyInfo/technology/stories/entries/sep_introduction/ POSITION SUMMARY We are seeking a Senior Payments Strategist to support the Sony Engagement Platform, helping Sony operating companies consume SIE's payment orchestration capabilities and related commerce services globally. This senior individual contributor role   calls for a payments specialist who can   operate   independently across complex internal and external stakeholder groups, translate business needs into practical payment strategies, and support onboarding,   payment provider and payment method   enablement, payment   optimization   and operational performance.     The role will include relationship ownership for assigned Sony   operating   companies,   serving as the primary payments point of contact within SEPS ,   acting as a trusted payments partner who understands their commercial priorities, payment needs, operational   challenges   and roadmap requirements. The successful candidate will work closely with   SIE   Global Payments, Sony Engagement Platform, product, engineering, risk,   fraud   and regional business teams to   identify   opportunities, shape requirements and help ensure services are commercially   viable , operationally scalable and aligned to operating company needs.   Overall, we are looking for an individual who is passionate about our brand and what they do, has a high sense of integrity and excels in building strong relationships by deeply caring about others, including our customers.   JOB RESPONSIBILITIES   Work closely with Sony Engagement Platform stakeholders,   SIE Global Payments ,   Sony operating   companies   and the external payment ecosystem to define forward-looking payment initiatives and translate operating company needs into scalable platform priorities.   Act as the payments relationship owner for assigned Sony   operating   companies, maintaining a clear understanding of their payment   objectives , operational needs, commercial   priorities   and roadmap requirements.   Support onboarding and readiness for Sony operating companies, including initial payment assessments, payment method requirements, PSP/APM setup, operational   readiness   and repeatable configuration patterns.   Develop and   maintain   payment success plans for assigned   operating   companies, covering onboarding status, optimisation opportunities, risks, decisions, roadmap   dependencies   and open actions.   Partner with payments analysts to interpret payment performance, conversion,   cost   and operational data, turning insights into practical recommendations for Sony operating companies and internal stakeholders.   Lead regular payment performance discussions and service reviews, ensuring opportunities, risks,   decisions   and follow-up actions are clearly captured and progressed.   Coordinate payment-related escalations across operating companies,   PSPs   and internal Sony teams, ensuring issues are prioritised, communicated   clearly   and driven to resolution.   Identify   and advocate for payment optimisation opportunities, from tactical improvements that can deliver immediate gains to longer-term initiatives requiring product,   platform   or engineering investment.   Represent the voice of Sony operating companies within Sony Engagement Platform planning, helping product, engineering and operations teams understand payment needs and prioritise platform improvements.   Collaborate with fraud,   data   science   and platform teams where payment strategy intersects with risk decisioning, chargebacks, 3DS, refunds or payment feedback-loop data.   Operate independently and confidently with external parties across the   payments   ecosystem, including PSPs, card networks, acquirers,   issuers   and payment method providers.   Occasional domestic or international travel may be   required   for team collaboration, onboarding or partner meetings.   Flexibility to accommodate meetings with global colleagues and partners across time zones is expected. Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above   QUALIFICATIONS FOR POSITION   Your qualifications and experience should include:     7 + years of diverse payments experience in a digital ecommerce environment with demonstrable results.   Experience in payment optimisation, complex payments contracting, PSP   and payment method   management and payment operations.   Strong commercial and analytical mindset, with the ability to interpret payment data and present clear, actionable recommendations.   Experience managing complex stakeholder relationships across internal teams, external   partners   or enterprise customers.   Proficiency   using approved AI tools to accelerate analysis,   identify   patterns, synthesise complex inputs and develop clear recommendations, while   validating   outputs and applying   appropriate judgement   around data sensitivity.   Understanding of cultural and regional differences in attitudes towards online payment systems.   Network of industry relationships including processors, acquirers, card schemes, alternative payment   providers   and like-minded merchants with similar priorities.   Experience navigating the payment regulatory and card scheme landscape.   Ability to navigate successfully across complex,   geographically   and commercially diverse internal operations.   Ability to deliver high impact,   high quality   proposals and presentations and confidently lead meetings with senior stakeholders.   Self-starter who is solution focused and able to work under their own initiative with little day-to-day oversight.   Experience working under pressure in a fast-paced, evolving environment.     Desirable   Experience in the video games industry or digital entertainment industry.   Experience supporting multi-tenant, platform,   marketplace   or payment orchestration environments.   Experience working with product, engineering, operations,   risk   or fraud teams on payments-related initiatives.   We are committed to creating an inclusive employee experience for you to thrive as part of Sony’s purpose to “fill the world with emotion through the power of creativity and technology. ”        Benefits:         SCA offers benefits-eligible employees ( generally regular   employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.             What we offer you:     Comprehensive medical, prescription drug, dental, and vision coverage   with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)     Employee   assistance   plan and comprehensive behavioral health benefits    Fertility benefits, including, surrogacy, and adoption   assistance   programs      Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children     Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance     Short-term & long-term disability plans      Up to   12 weeks   of paid parental and caregiver leave      401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting    Education   assistance   and student loan programs            Other Programs:       Flexible Work Arrangements, including remote and hybrid work schedules Time off to include vacation, paid holidays, sick leave, Summer Fridays ( early release ), and a winter break between Christmas and New Year’s Day (based on business needs)    Referral bonuses (subject to eligibility)      Matching gift program      A wide variety of employee business resource groups (EBRGs)      Special discounts   on Sony products, offered exclusively to Sony employees    Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)      The   anticipated   annual base salary for this position is $120,000 to $140,000.   This   range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.    #LI-AS1   SCA will consider qualified applicants with arrest or conviction records   in accordance with   applicable law.      All qualified applicants will receive consideration for employment without regard to any basis protected by applicable federal, state, or local law, ordinance, or regulation. Disability Accommodation for Applicants to Sony Corporation of America Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. 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