The Marketing and Communications Manager will lead communications, marketing, and audience-engagement efforts for the ICA Pittsburgh. Reporting directly to the Director of the ICA, this position will shape how the ICA presents its exhibitions, programs, artists, institutional identity, and impact to local, regional, national, and international audiences.

Your core responsibilities will include:

Communications Strategy and Institutional Voice

• Work closely with the Director of the ICA and other staff to identify and fulfill the organization’s internal and external communications needs.

• Develop and implement an integrated communications and marketing strategy aligned with the ICA’s mission, artistic program, institutional priorities, and audience-development goals.

• Establish and maintain a distinctive, consistent, and accessible institutional voice across all communications platforms.

• Develop messaging and materials that introduce the new ICA Pittsburgh, communicate its role within the city’s cultural landscape, and build awareness among local, national, and international audiences.

• Maintain an organization-wide communications calendar encompassing exhibitions, public programs, announcements, partnerships, fundraising initiatives, and institutional milestones.

• Serve as a central point of contact for the review, coordination, and distribution of institutional communications.

Website and Digital Content

• Manage and regularly update the ICA’s website, ensuring that information is current, accurate, accessible, and consistent with institutional messaging and visual standards.

• Write, edit, and publish exhibition descriptions, artist profiles, news stories, interviews, program announcements, institutional updates, and other editorial content.

• Coordinate website development, maintenance, and improvements, including managing external designers, developers, or contractors as needed.

• Work with staff to maintain an organized digital archive of exhibition information, artist materials, photography, video, press coverage, and other communications assets.

• Apply accessibility and search-engine optimization best practices to digital content.

Exhibition and Program Marketing

• Develop and execute strategic marketing plans for the ICA’s exhibitions, public programs, performances, lectures, screenings, educational initiatives, publications, and special events.

• Produce or oversee the production of digital and print promotional materials, including invitations, posters, signage, advertisements, brochures, postcards, program guides, and exhibition-related collateral.

• Coordinate the distribution of promotional materials through digital platforms, community networks, cultural partners, media outlets, and other appropriate channels.

• Collaborate with artists, curators, designers, and program staff to translate artistic and curatorial concepts into compelling, audience-centered communications.

• Develop targeted outreach strategies designed to reach both established contemporary art audiences and communities that have historically been underrepresented in museum and gallery spaces.

Editorial and Email Communications

• Plan, write, edit, and distribute the ICA’s regular email newsletter and other email campaigns.

• Develop editorial calendars that balance timely program promotion with deeper storytelling about artists, exhibitions, partnerships, and the ICA’s institutional development.

• Maintain and segment email lists to support targeted communications with visitors, artists, educators, students, donors, supporters, community partners, media contacts, and other stakeholders.

• Monitor email performance and refine content, frequency, and audience segmentation based on engagement data.

Social Media and Audience Engagement

• Lead the strategy, management, and day-to-day content production for the ICA’s branded social media platforms.

• Develop original written, photographic, and video content that communicates the ICA’s programs, values, artists, and behind-the-scenes work.

• Maintain a social media calendar coordinated with exhibitions, public programs, press announcements, and institutional campaigns.

• Monitor and respond appropriately to public engagement across social platforms, helping to foster an informed and welcoming digital community.

• Track social media performance, audience growth, and engagement, using results to guide future strategy.

• Stay informed about evolving digital platforms, audience behaviors, and communications practices within the contemporary art and nonprofit sectors.

Media Relations and Publicity

• Develop and maintain relationships with arts journalists, critics, editors, cultural publications, broadcast outlets, community media, and other relevant press contacts.

• Write and distribute press releases, media alerts, exhibition announcements, artist biographies, institutional background materials, and press kits.

• Respond to media inquiries and coordinate interviews, image requests, press previews, and other media opportunities.

• Work with the Director and relevant staff to identify stories that strengthen the ICA’s visibility and position within Pittsburgh and the broader contemporary art field.

• Track and archive press coverage and prepare periodic reports on media reach and impact.

• Support the Director in preparing institutional talking points, public statements, presentations, and other external communications.

Brand and Creative Production

• Serve as a steward of the ICA’s visual identity, ensuring consistent application of brand standards across digital, print, environmental, and promotional materials.

• Manage relationships with graphic designers, photographers, videographers, printers, fabricators, media buyers, and other creative vendors.

• Oversee project schedules, estimates, approvals, production, and delivery for communications materials.

• Coordinate print production, including file preparation, proofing, prepress review, press checks, and quality control when applicable.

• Ensure that all materials meet high standards of editorial accuracy, visual quality, accessibility, and brand consistency.

Photography, Video, and Documentation

• Coordinate or produce photographic and video documentation of exhibitions, installations, public programs, performances, educational activities, and special events.

• Maintain organized systems for image files, captions, credits, permissions, usage rights, and artist approvals.

• Ensure that the ICA has high-quality visual assets for editorial, archival, promotional, fundraising, and reporting purposes.

• Hire and manage outside photographers and videographers as needed.

Planning, Budgeting, and Evaluation

• Develop and manage the ICA’s communications and marketing budget in collaboration with the Director.

• Obtain estimates, negotiate with vendors, monitor expenses, and ensure projects are completed on time and within budget.

• Establish measurable communications and audience-development goals.

• Track and analyze website traffic, email engagement, social media performance, media coverage, advertising outcomes, attendance data, and other relevant indicators.

• Prepare regular reports and use findings to improve campaign effectiveness, allocate resources, and refine strategy.

• Perform additional responsibilities related to the ICA’s communications and institutional development as assigned by the Director.

Flexibility, excellence, and passion are vital qualities within Computing Services. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:

• Bachelor’s degree or equivalent combination of education, training, and relevant professional experience.

• Three to five years of communications, marketing, public relations, editorial, or audience-engagement experience, preferably within a contemporary art organization, museum, gallery, cultural institution, university, or nonprofit.

• Strong Analytical Skills

• Strong Oral and Written Communication Skills

• 3-5 Years in Marketing Experience

Requirements:

• Successful background check

Are you interested in this exciting opportunity?! Apply today!

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. 

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

For a comprehensive overview of the benefits available, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Location

Pittsburgh, PA

Job Function

Communications

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Salary

More Information: 

• Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world. 

• Click here to view a listing of employee benefits

• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. 

• Statement of Assurance