Executive - Call Center
Hyderabad, IndiaFull-timePosted Jul 6, 2026
- To ensure addressing the health concerns of the beneficiaries/customers by providing necessary explanations and giving necessary suggestions through a telemedicine platform and abiding by the guidelines stated, specific to the project catering to.
Duties and responsibilities
- Connect/communicate with customers on a daily/weekly/monthly basis via call/message to create specific and achievable goals that help them achieve their long-term goals related to Maternal health, wellness, and lifestyle.
- To connect/communicate with customers on a daily/weekly/monthly basis via call/message to monitor and explain the customers on the do’s & don’ts, Warning signs of/about pre & post-natal journey.
- Document customer interactions, including phone calls and messaging and tracking pre & post-natal health metrics.
- Create a feedback loop between customers, coaches, and Customer Support, Operations, and Product teams to help improve the customer and coach experiences.
- Work on creating content for relevant blog posts and content emails for our customers.
- Work on updating daily numbers in the excel sheet and publishing the EOD/weekly and monthly reports.
Authorities
- Make appropriate, timely and safe decisions on the management plan of the beneficiaries/customers.
Qualifications
- Education: M Sc Nutrition / Dietetics
- Skills & Abilities:
- Passion for health and wellness industry
- Stays up to date with current research and trends.
- Organized, detail-oriented team player with an ability to multitask in a fast-paced environment.
- Strong communication skills - writing, typing and phone.
- Must be open to feedback and have a desire to continuously learn and grow.
- Good computer proficiency - Proficiency in MS Office (Word, Excel and Power point)
- Flexible to work in any shift.
- Effective decision-making skills
- Should be proficient in Hindi and English mandatory.
Experience: Minimum 1 years of experience in Maternity Health/Wellness/Diet Counseling