Patient Service Rep-Washington Clinic Dermatology

Skip to main contentEnglishSign InPatient Service Rep-Washington Clinic Dermatology page is loadedPatient Service Rep-Washington Clinic DermatologyApplyremote typeOnsitelocationsMercy Hospital Washingtontime typeFull timeposted onPosted Todayjob requisition idJR262711Find your calling at Mercy!The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.Position Details:Patient Services Representative (PSR)Full-Time | Day Shift | Mercy Washington Dermatology ClinicJoin Our Team and Help Create Outstanding Patient ExperiencesAre you a customer service professional who enjoys helping others and thrives in a fast-paced environment? We are seeking a Patient Services Representative (PSR) to serve as the first point of contact for our patients and visitors. In this important role, you'll help create a welcoming, organized, and efficient experience from the moment patients walk through our doors.If you're detail-oriented, compassionate, and passionate about providing exceptional service, we'd love to have you on our team!What You'll DoPatient Reception & Customer ServiceGreet patients and visitors with professionalism, courtesy, and a welcoming attitude.Verify patient information and ensure accurate registration.Deliver a positive, patient-focused experience at every interaction.Address questions and concerns with empathy and professionalism.Front Desk & Administrative SupportPerform patient check-in, check-out, and appointment scheduling activities.Answer incoming calls and assist patients with scheduling and inquiries.Create and maintain Epic patient charts.Process mail, scanning, faxing, copying, and other clerical duties.Manage RightFax and support document processing workflows.Maintain accurate electronic health records (EHR) and patient documentation.Financial & Office OperationsBalance and reconcile daily cash drawer transactions.Maintain accurate cash handling records.Assist with front office workflows to support efficient clinic operations.Support implementation of EPIC updates and workflow improvements.Team Collaboration & ComplianceParticipate in department meetings and review communications in a timely manner.Suggest process improvements that enhance patient care and operational efficiency.Maintain confidentiality and protect patient privacy at all times.Follow all Mercy safety guidelines and incident reporting procedures.Ensure reception and waiting areas remain clean, safe, and welcoming.Support infection control and workplace safety standards.Perform other duties as assigned.Minimum QualificationsEducation✅ High School Diploma or equivalentTraining✅ Ability to attend and successfully complete Clinic Core Front Desk Training following hireSkills & QualificationsWe're looking for candidates who bring:Excellent verbal and written communication skillsStrong customer service and patient relations abilitiesBasic computer proficiency, including data entry and word processingExceptional attention to detail and accuracyStrong organizational and multitasking skillsProfessionalism, discretion, and commitment to confidentialityAbility to remain calm and adaptable in a fast-paced environmentStrong problem-solving and interpersonal skillsA positive attitude and team-oriented mindsetPreferred QualificationsExperience⭐ One year of medical office, healthcare, or related customer service experience preferredPhysical RequirementsAbility to occasionally push, pull, and/or lift up to 50 poundsAbility to stand and walk throughout the workdayAbility to reach, grip, bend, kneel, squat, and twist while performing job dutiesWhy Join Us?✨ Full-Time Opportunity✨ Day Shift Schedule✨ Supportive and Collaborative Team Environment✨ Meaningful Work That Directly Impacts Patient Care✨ Professional Growth and Development Opportunities✨ Mission-Driven Organization Committed to ExcellenceMake a...