Product Support Engineer
- Provide technical support to customers via phone, email, and other digital communication channels.
- Troubleshoot and resolve technical issues related to installation, operation, maintenance, and application of ultrasonic welding equipment and systems.
- Analyze electro-mechanical and software-related product concerns and recommend effective corrective actions.
- Partner with customers to identify solutions that minimize downtime and optimize equipment performance.
- Document technical cases, customer interactions, and recurring product issues within established systems and processes.
- Collaborate with Engineering, Quality, Manufacturing, and Sales teams to resolve complex customer challenges.
- Support product quality initiatives by identifying trends, recurring issues, and opportunities for product improvement.
- Escalate highly complex technical matters to Technical Support Engineers when appropriate.
- Build strong customer relationships by delivering responsive, professional, and solution-oriented support.
Who You Are:
You are a customer-focused problem solver who thrives on helping others overcome technical challenges. You communicate effectively with both technical and non-technical audiences and are energized by finding practical solutions in a fast-paced environment. You approach every interaction with professionalism, curiosity, and a strong sense of ownership.
You:
- Enjoy troubleshooting and analyzing technical issues.
- Have a passion for delivering exceptional customer service.
- Are organized and capable of managing multiple priorities simultaneously.
- Work effectively across functions and build collaborative relationships.
- Learn quickly and continuously seek opportunities to expand your technical expertise.
- Remain composed under pressure and focus on solutions rather than obstacles
For This Role, You Will Need:
- Bachelor's degree in Engineering, Mechatronics, Electronics, Industrial Engineering, or a related technical field.
- Experience supporting industrial equipment, automation systems, manufacturing technologies, or electro-mechanical products.
- Strong troubleshooting and diagnostic skills involving mechanical, electrical, or software-related systems.
- Ability to interpret technical documentation, equipment manuals, and engineering drawings.
- Excellent verbal and written communication skills in English.
- Strong customer service orientation and professional communication skills.
- Proficiency using Microsoft Office applications and CRM or case management systems.
- Ability to travel occasionally as business needs require.
Preferred Qualifications That Set You Apart:
- Experience with ultrasonic welding technology, plastic joining processes, automation systems, or industrial manufacturing environments.
- Previous experience in technical support, field service, applications engineering, or customer-facing engineering roles.
- Familiarity with PLCs, industrial controls, sensors, pneumatics, and automation equipment.
- Experience supporting global customers in a manufacturing environment.
- Knowledge of root cause analysis methodologies and continuous improvement tools.
- Bilingual English/Spanish proficiency.
- Experience working with Salesforce, SAP, or similar business systems.
Our Culture & Commitment to You:
At Branson Ultrasonics, an Emerson business, we are driven by innovation, customer focus, and operational excellence. We believe our people are our greatest asset, and we are committed to creating an environment where employees can grow professionally, contribute meaningfully, and make a lasting impact.
When you join Branson, you become part of a global organization that values collaboration, integrity, inclusion, and continuous learning. We empower our employees to challenge the status quo, develop innovative solutions, and help our customers solve some of their most complex manufacturing challenges.
We are committed to providing:
- Opportunities for professional growth and career development.
- A culture built on respect, teamwork, and accountability.
- Exposure to advanced manufacturing technologies and global industry leaders.
- Competitive compensation and comprehensive benefits.
- A workplace where safety, inclusion, and employee well-being are top priorities.
Together, we create solutions that improve manufacturing performance and help shape the future of industrial technology.