Customer Service Representative

All Jobs  >  Customer Service Representative Concentric LLC Apply Customer Service Representative Cobleskill, NY Apply Job Type Full-time Description Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.Job SummaryThe Customer Service Representative is responsible for managing information, systems, and process flows surrounding customer and Technician experiences. This position provides specialized assistance to customers by acting on a variety of requests including, but not limited to demo requests, pricing related projects and other related activities that will support sales associates, service management, and Technicians in achieving excellent customer service. They will also act as a liaison between Engineering, Customer Care managers, Accounting, and customers to ensure all orders, sales, and work meet Concentric’s standards. This position reports to the Service Manager, Director of Operations, Lead Customer Service Representative, or any other individual as assigned by management. This position has no direct reports.Key Job Responsibilities:Reliable attendance and punctuality.Communicate job progress or issues to Service Managers, Account Managers, and/or Parts Coordinator as needed.Answer incoming calls with a positive attitude and professional demeanor.Track and manage customer assets and update customer contracts as needed.Work safely, follow all safety requirements, and complete safety training as required.Work independently or with a team in a professional manner.Other duties as assigned by supervisor.Key Performance Measurements:A score card that reflects team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.Demonstrates complex scheduling ability, resulting in high degree of technician efficiency.Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.Other key metrics prescribed by Concentric Motive Power leadership, resulting in positive customer and Company impact. Requirements High School or GED Diploma required. Prefer an associate degree from an approved two-year college or university or equivalent experience.Must have proficient computer skills with Excel, Word, and data management capabilities.Previous Enterprise Resource Planning (ERP) system experience a plus.Strong communication, problem solving, and analytical skills.Ability to organize work and work independently, with limited supervision.Ability to work collaboratively with individuals from diverse backgrounds across locations and departments.Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.Ability to adapt to a fast-changing environment.Must be able to pass a background check and drug screen.Willingness to work occasional overtime.Travel up to 5% of the time, some overnight travel required.*This job description is subject to change at any time.BenefitsAt Concentric we believe that Our People are what make us great and...