MSAT Network Service Assurance Engineer - Bangalore VOIS

Skip to main contentCareersDashboardProfileEnglishJoin Talent NetworkSign InSingle PositionIf we can connect, we can create a better future. Join us.View All JobsMSAT Network Service Assurance Engineer - Bangalore VOISBangalore, Karnataka, India This role is no longer accepting applicationsRequisition ID285987Date posted07/01/2026Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFutureAbout this Role VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.#VOIS #BeUnrivalled #CreateTheFutureWhat you’ll do Investigate, triage, and progress mobile network faults raised through Customer Operations and internal ticketing systems.Manage incidents end-to-end, including diagnosis, impact assessment, prioritisation, escalation, and resolution tracking.Maintain ownership of assigned faults and ensure alignment with SLAs and operational expectations.Collaborate with second-line support teams, engineering functions, and external partners to resolve complex network issues.Escalate incidents appropriately where resolution is outside MSAT scope, ensuring clear accountability and follow-through.Provide accurate, timely, and high-quality updates in ticketing and operational reporting tools.Support service recovery activities to restore customer services at pace and with minimal disruption.Identify recurring fault trends and contribute to continuous improvement of fault handling processes.Maintain documentation and actively support knowledge sharing within the team.Who you are An analytical and detail-oriented individual with a solid understanding of mobile network operations.Experienced in telecommunications technologies such as GSM, LTE, and 5G, with awareness across RAN and Core domains.Comfortable interpreting end-to-end service flows for voice, data, and messaging services.Familiar with signalling protocols and interfaces (including Diameter, GTP, SIP, SS7, HTTP/2, PFCP, and 4G/5G core interfaces) to support effective troubleshooting.Confident working in ticket-driven, reactive environments while...