Regional Manager

Skip to main contentState of Oklahoma CareersSign InRegional Manager page is loadedRegional ManagerApplylocationsOklahoma City - 6015 N Classen Blvdtime typeFull timeposted onPosted 4 Days Agotime left to applyEnd Date: August 1, 2026 (10 days left to apply)job requisition idJR62535Job Posting TitleRegional ManagerAgency640 SERVICE OKLAHOMASupervisory OrganizationService Operations and Performance ActionsJob Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank.Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.Estimated Appointment End Date (Continuous if Blank)Full/Part-TimeFull timeJob TypeRegularCompensationThe Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.This position has an annual rate of $75,000.00.The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.Job DescriptionPOSITION SUMMARYService Oklahoma is hiring a Regional Manager. The Regional Manager will report to the Director of Customer Success and will oversee multiple Service Oklahoma locations. This role will require a comprehensive understanding of our multifaced operations as well as the ability to foster a culture of excellence in customer service.  The services offered in the locations include, but are not limited to, driver license and motor vehicle operations.POSITION RESPONSIBILITIESThe job duties of this position may include responsibilities listed below.Leads and motivates a team of passionate and knowledgeable Location Supervisors and Service Center Agents who strive to exceed customer service expectations by focusing on decreasing wait times while delivering welcoming and friendly interactions.Monitors and evaluates the day-to-day operations of each of their assigned locations.Ensures assigned locations follow company policies, procedures, and operational standards.Collaborates with Director of Customer Success to set productivity expectations for each location and provides guidance and direction to Location Supervisors and Leads to achieve them.Implements and maintains cleanliness and environment guidelines to create an appealing environment.Recruits, hires, and ensures training of location Leads and staff.Conducts performance evaluations and provides feedback to improve employee performance.Works closely with Store Scheduler to ensure adequate staffing levels meet customer demands.Ensures each location provides excellent customer service and resolves escalated complaints effectively and in a timely manner.Gathers and acts on customer feedback to enhance the customer experience.Ensures locations adhere to all regulatory and safety standards, addresses compliance issues promptly and effectively.Provides regular updates to executive management on the performance of their assigned region.Establishes and maintains the highest level of ethical standards, confidentiality, and integrity; models, guides, and holds accountable all team members, leads, and supervisors to this commitment.Projects a positive image of the agency to employees, customers, and community.Performs other duties as required by business needs.KNOWLEDGE, SKILLS, & ABILITIESStrong ability to recruit, train, and develop teamsStrong skills in customer service focused with a high expectation of best-in-class...