Data Center Technician (NightShift) - CTJ - Poly

Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues to quickly identify the cause of issues. Decommission hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures. Conduct hardware installation, deployment, and/or replacement work to technicians while preparing, staging, setting up, and performing startups and shutdowns (e.g., racks, hard drives, switches). Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework. Assist technicians to complete complex tasks and escalate issues as needed. Verify security compliance for decommissions and processes data-bearing devices for destruction. Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions. Attend, or assist in daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use). Has pride and a sense of accountability for the service quality, completeness, and resulting user experience. Embody our culture and values. High School Diploma, GED, or equivalent and basic knowledge of computer hardware and components. AND 1+ year(s) experience supporting IT equipment or related technology . Associate degree in computer science or other field and/or equivalent work experience. 2+ years' experience supporting IT equipment or related technology. 1+ years' experience working in a production, mission-critical 24x7x365 data center environment.