Growth Manager Latam

Growth Manager Latam LocationNew York; Mexico CityEmployment TypeContractDepartmentMarketsAbout UsWe’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.Here’s a little more:Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and moreBuilt by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our missionTruly global team - 250+ people, 50+ nationalities, 50+ languagesGuided by our values - ownership, impact, humility, and heart - in deed, not just wordThe RoleYour role will be to boost the growth of TTS in the Latam corridor. You will work to continue launching TTS within various Latam communities in Mexico & Central America, and build a comprehensive, community-oriented growth strategy. While performance marketing is managed centrally, you will lead our local expansion by identifying exactly who our audience follows and trusts. You will conduct deep customer research to understand the emotional side of sending money home; execute high-impact partnerships; and drive boots-on-the-ground awareness to win against our real competition: the in-person remittance counters at Latino supermarkets.Reporting to our Regional Manager, Latam, you’ll combine great sales and marketing prowess with a data-driven test-and-learn mindset. You’ll be a creative thinker who is always looking for ways to hack growthThe role offers the chance to join a high growth startup and to have a positive impact on the communities we serve. We are looking for a candidate with an immigrant background or a deep, lived understanding of remittance culture. You should have an entrepreneurial spirit, a test-and-learn mindset, and the execution power to drive seasonal campaigns (e.g., Father's Day, back-to-school) from idea to implementation.ResponsibilitiesBuild trust-based relationships with diaspora communities through in-person and online communicationsConduct customer research with transfer senders on a regular basisInitiate, negotiate and build partnerships with community associations and organizationsSet up local offline and community-driven awareness campaignsSource and lead community ambassadors, champions and influencersManage customers’ CRMOptimize Operations with help from Product, Ops, Eng and Support teamsDeepdive into customer pain points and work with the different teams as well as the Country Manager to solve themTravel to connect with and better understand the Latam diaspora and grow our customer baseDedicate part of your time to call customers and respond to messages/comments across our our owned media channelsWork with the Country Manager to outline the growth plan for the market, including the growth strategy, monthly budget, targets, CAC, and CRM campaignsRequirementsBased in Mexico City or NYC.Relevant experience in high growth-environments (startups, marketing, fintechs); we are flexible on seniority and open to junior or manager level candidatesExceptional knowledge...