The Account Director is responsible for driving revenue growth across the hotel through the development, retention and expansion of an established portfolio of mainly corporate and MICE clients. Acting as a trusted commercial partner to customers, the role focuses on strategic account management, proactive business development and close collaboration with on‑property teams to deliver exceptional customer experiences and measurable commercial results.
- Analysis market trends and competitor activity to identify business leads;
- Manage and grow an existing portfolio of corporate and MICE accounts;
- Proactively source new MICE and corporate business through networking, industry events, tradeshows, and direct sales activities;
- Work within current business strategies and recognizing potential opportunities;
- Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs;
- Support site inspections, client entertainment and key customer events;
- Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads;
- Answer customer queries in a prompt and professional manner;
- Manage self-performance in compliance with company policies and procedures.
An Account Director serving Hilton brands is always working on behalf of the hotel serving our Guests. They must be a good team player, working with other Team Members. To successfully fill this role, they should maintain the attitude, behaviors, skills, and values that follow:
- Positive attitude and excellent communication skills;
- Commitment to delivering a high level of customer service;
- Excellent grooming standards;
- Excellent negotiation, presentation and relationship building skills;
- Fluent Italian and English, written and spoken (additional languages are a plus);
- Flexibility to respond to a range of different work situations;
- Ability to work under pressure and under own initiative;
- Proven experience in an Account Director / Senior Sales Manager role or similar.
It would be advantageous in this position to demonstrate the following capabilities and distinctions:
- Knowledge of local market;
- Knowledge of international markets;
- Knowledge of hospitality;
- Passion for sales and for achieving targets and objectives;
- Degree-level qualification in a relevant field.