Role Overview
Reporting to the Food & Drink Manager, you will oversee one of the islands largest Conference & Events Operations, ensuring exceptional guest experiences, strong commercial results, and a high‑performing team environment. You will play a key leadership role within the F&D department.
Key Responsibilities:
Commercial Performance
- Deliver business targets across revenue, profit, customer satisfaction
- Deliver agreed revenue, profitability, productivity and guest satisfaction targets while identifying opportunities to maximise event revenues, operational efficiencies and team engagement
- Partner with Commercial teams to create competitive proposals, pricing and event concepts
- Manage budgets and forecasts aligned with hotel goals
- Review departmental KPIs and drive continuous improvement
Exceptional Food & Drink Delivery
- Collaborate with Culinary teams on menus, concepts and promotions
- Ensure high‑quality, well‑presented food and drink delivery
- Champion Hilton sustainability goals through local sourcing, seasonal produce and reduced food waste
Exceptional Guest Experiences
- Lead the team to deliver personalised, knowledgeable and memorable service
- Ensure all events are set up, executed and closed down to client specifications
- Build strong client relationships and recognise repeat customers
- Act promptly on feedback and resolve issues to strengthen loyalty
Great Working Environment
- Lead, develop and inspire the C&E Operations team
- Oversee recruitment, training, succession planning and recognition
- Build an efficient workforce plan aligned with business volumes and HR guidelines
- Manage flexible staffing solutions when required
Operational Excellence
- Ensure full compliance with health, safety, hygiene and food safety regulations
- Work with Procurement on supplier selection and purchasing processes
- Maintain efficient service flows and layouts to optimise cycle times
- Stay updated on industry trends and competitor activity to keep Hilton Malta market‑leading
What We're Looking For:
- Minimum 3 years’ experience in a similar C&E operations leadership role; high‑volume experience is an advantage
- Proven ability to lead large operational teams while balancing exceptional guest experiences with commercial performance Inspirational leadership and people management skills
- Ability to perform under pressure
- Excellent communication & organisational skills across presentations, briefings and negotiations
- Strong customer focus and commitment to quality
- Effective stakeholder management with suppliers, authorities and clients
- Creativity, strategic thinking and problem‑solving ability
- Fluency in English and confidence using F&D systems and MS Office