Responsibilities
The Intake Representative is responsible for verifying detailed benefits and authorizations requirements for a high volume of patients. The position requires attention to detail, the ability to multitask, and a sense of urgency.
Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.
- Verifying correct patient information, including insurance benefits and authorization requirements for permanent and transient patients.
- Submitting required authorizations timely and following up on determinations when needed.
- Update patient information in a timely manner to avoid delays in billing cycles.
- Contacting the admissions team and/or clinical personnel to obtain missing or incorrect information during initial verification.
- Verifying accuracy of data and updating accounts based off weekly audits.
- Update patient accounts with newly acquired information and notify appropriate personnel if claims require rebilling or require voiding and regenerating.
- Keep up to date on COB rules according to insurance guidelines and requirements.
- Maintaining a professional work relationship with all facility and office staff; develop effective relationships at all levels of the organization.