Wellness Manager
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work. As a Wellness Manager, you’re not just overseeing spa and recreation operations – you’re creating an atmosphere of light, warmth, and genuine care. Through meaningful guest connections and thoughtfully curated wellness experiences, you help make every stay truly memorable.
Here's what you'll do during a typical day:
- Oversee spa & recreation operations — Manage daily guest service delivery, product quality, inventory, systems, and departmental budgets to ensure smooth, efficient, and high‑performing wellness operations.
- Maximize revenue opportunities — Develop wellness and spa menus, introduce innovative programs, and implement marketing and merchandising strategies that drive revenue growth while enhancing the guest experience.
- Maintain wellness facilities — Ensure all spa and recreation areas, equipment, and amenities are well‑maintained, clean, safe, and in excellent working condition.
- Enhance guest satisfaction — Monitor service trends, respond to guest feedback, and implement continuous improvements to elevate the overall wellness journey.
- Inspire and develop the team — Supervise, coach, and mentor team members; conduct performance evaluations, support professional development, and recognize achievements to build and retain a motivated, high‑performing wellness team.
- Uphold regulatory standards — Maintain full compliance with health, safety, and sanitation requirements, ensuring the highest standards of wellbeing for guests and team members.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.