Business Analyst, AI Workflows

Career Opportunities with ECI Software Solutions A great place to work.   Careers At ECI Software Solutions Share with friends or Subscribe! Are you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available.   Back To Openings     Business Analyst, AI Workflows Department: G&A Location: , United States Job ID: 659 START YOUR APPLICATION Location: US - Remote EST/CST Business Hours Global IT's Project Management Office runs ECI's strategic delivery portfolio � M&A integrations, platform consolidations, compliance programs, and the cross-cutting initiatives that ride across every function. AI-enabled efficiency is one of the most important arcs of work on that portfolio, and we are investing in dedicated execution capacity to match the opportunity. We believe AI transformation is built, not bought. The work that creates lasting value isn't the tool selection � it's mapping the workflow end-to-end, capturing the tribal knowledge that lives in people's heads, and then designing, building, and running the solution alongside the teams who own the work. That requires a different shape of role than the traditional separation of Business Analyst, developer, and Project Manager, because the handoffs between three specialists are where momentum and context tend to be lost. The Business Analyst, AI Workflows is that integrator. The role sits inside IT PMO, partners across Platform, Engineering, Applications, Support, HR, and Finance, and is accountable for translating ECI's AI strategy into a real portfolio of measurable, shipped automations that serve our customers and our teams. Key Focus Areas Workflow Discovery & Analysis (Business Analyst): Inventory ECI's highest-effort manual workflows end-to-end, capture the tribal knowledge inside them, and sort each workflow into deterministic automation, agent-handled judgment, or humans-only work. Hands-On Build (Builder): Implement automations directly using low-code, no-code, and agentic AI tooling � Salesforce Flow, internal AI platforms, light scripting � translating specifications into running solutions rather than handing them off. Phased Delivery & Measurement (Project Manager): Run each automation through a disciplined sandbox shadow supervised-production progression, with human-in-the-loop checkpoints, and own the measurement story against ECI's AI workflow delivery commitments. Key Responsibilities As a Business Analyst Map current-state workflows end-to-end across IT, Support, Finance, HR, and Engineering � including the exceptions and edge cases that live in operators' heads, not in the documentation. Conduct working sessions with process owners and frontline staff to capture tribal knowledge and convert it into rules, decision logic, and instructions that automation or agents can follow. Gather requirements and write clear specifications that include success metrics, failure modes, and the exact human-in-the-loop checkpoints required for safe rollout. Apply a triage methodology to every candidate workflow � deterministic automation, agent-handled judgment, or humans-only � and document the rationale so triage decisions are auditable. Establish and maintain the baseline measurement behind ECI's AI workflow commitments so progress is reported on real numbers, not estimates. Build the candidate-workflow portfolio against ECI's evaluation criteria: frequency, repeatability of decisions, context spread across systems, and measurable pain. As a Builder Implement automations directly in Salesforce Flow, low-code and no-code platforms (Power Automate, Zapier-class tools, internal Abacus capabilities), and...