Forward Deployed Engineer

Forward Deployed Engineer LocationSan FranciscoEmployment TypeFull timeLocation TypeOn-siteDepartmentEngineeringNuon is hiring a Forward Deployed Engineer to own the operational success of our largest BYOC customers.You will work with the Founder, VP of Revenue, and Engineering to deploy, operate, and continuously improve dedicated Nuon control plane instances running in our enterprise customers' clouds — a deployment model we call Nuon BYOC (versus Nuon Cloud, our multi-tenant SaaS).This person is the technical owner of those installs: configuring and maintaining the Nuon BYOC app config, running migrations and upgrades, monitoring health through Datadog and our admin dashboard, executing break-glass operations when needed, and refining the runbooks our team uses to do all of the above repeatably. Think of this role as a Sales Engineer's technical depth paired with an SRE's operational instinct, pointed at a small number of high-value customers.This position is in SF and is in office in South Park. (1 mile walk from nearest BART and 1.5 mile walk from main Ferry Building)What you will doOwn Nuon installation and day-2 operations for our enterprise BYOC customers — runner upgrades, control plane migrations, version rollouts, incident responseAuthor and refine the runbooks, policies, and versioned actions that govern how the team operates customer BYOC environmentsMaintain the Nuon BYOC app config itself — the configuration that defines how a Nuon control plane gets deployed into a customer cloud — and treat it like product codeBuild and maintain Nuon app configs for customer applications during onboarding and POCsMonitor customer environments via Datadog, our admin dashboard, and platform telemetry (runner health, workflow execution, Temporal status); respond to alerts before customers noticeExecute customer-initiated break-glass operations with the auditability and time-bound access controls our customers expectOperate the underlying infrastructure stack — ClickHouse, PostgreSQL, Temporal, control API, dashboard, runner API — well enough to triage when something misbehavesCoordinate change windows, migrations, and rollback plans directly with customer engineering teamsPartner with the IST-based on-call team on follow-the-sun handoffsFeed real operational pain back into the product — file bugs, write design docs, push for the right primitives instead of more runbook duct tapeCommunicate and technically support customers in shared Slack channelsContribute to Nuon's documentation and knowledge baseWhat we are looking forHave worked for early stage startups which means you work hard and don't act like a 9-5 job4+ years as a customer-facing engineer, SRE, forward deployed engineer, or implementation engineer in infrastructure and/or developer tools spaceComfortable being the technical face of Nuon to an enterprise customer's engineering team — earning trust, running an incident bridge, and explaining trade-offsStrong Linux skillsProficient with AI tools like Claude Code3+ years operating Kubernetes in production (not just demos) — debugging pods, RBAC, ingress, cluster upgradesProficient with AWS and at least one of Google Cloud or Azure; comfortable with all three2+ years with TerraformExpertise with networking: VPCs, load balancers, ingress controllers, private connectivityHands-on experience with at least one of: PostgreSQL, ClickHouse, or Temporal in productionBias toward writing the runbook, not just running itExtra creditHave run BYOC, single-tenant, or on-prem deployments for an enterprise SaaS company beforeHave been a full-stack or platform engineer before moving into a customer-facing roleHave operated Temporal workflows in productionHave done SOC 2 or similar compliance work alongside customer opsAre active and prolific on X and Hacker News about technical contentAbout NuonNuon is an infrastructure platform that enables software vendors to deploy and manage their applications directly into customer cloud environments —...