Coordinator Rider Engagement

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Coordinator Rider EngagementFull-timeCompany DescriptionTalabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionRole SummaryManaging and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gapsWhat's On Your Plate? Monitor and improve Rider Performance and ComplianceLead Rider Recruitment for the allocated zonesLead a Team of Rider Coordinators and/or Rider CaptainsManage rider roster with proper allocation of shifts/breaks/off-days etcSupervises rider onboarding and training schedule with Rider Trainer and Rider SupervisorInventory management and usage compliance of Rider equipmentsGroom rider quality (behaviour, appearance, professionalism, presentational etc)Setting up a performance improvement plan to improve performance of low performing ridersReduce rider complaints originating from customersMonitor riders performance on individual level and responsible for coaching/warning ridersAudits fleet appearance & rider behaviour via on ground visitsQualificationsBachelor's Degree1 year of experience in food/grocery tech industry is highly preferredProficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etcStrong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus. Influencer and a negotiation with good public speaking and presentation skillsBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy NoticeI'm interestedRefer a friendshare this jobShare to WeChat×Copy the link and open WeChat to share.Copy to clipboardOpen WeChatShare to WeChat×Use Scan QR Code in WeChat and click ··· to share.