Skip to main contentSign InLead Field Service Technician- Amazon TEB6 Cranbury, NJ page is loadedLead Field Service Technician- Amazon TEB6 Cranbury, NJApplylocationsCranbury, New Jersey 08512time typeFull timeposted onPosted 7 Days Agojob requisition idR6914Field Service Technician I, LeadStatus: Non-Exempt (hourly) Department: Field ServicePosition SummaryThe Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for servicing fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering, and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills. Core Duties and ResponsibilitiesMaintenance and service of fuel cells at customer sites.Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.Providing emergency support service to customers as required.Purchasing tools, equipment, and parts for customer service and support as required. May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.Exhibiting and enforcing safety procedures in the field or customer sites.Travel as required for business needs; expected to drive safely and to adhere to all traffic lawsRepresent Plug Power in a professional manner at all times and in all interactionsPerform other duties as assigned.Education and ExperienceMinimum high school diploma or equivalent with technical electrical courseworkThree (3) or more years of direct experience in mechanical and electrical troubleshootingFormal training and education may be also considered in lieu of direct experienceMust possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicleMust be able to lift 50 pounds on regular basis unassistedKnowledge of lift truck operation and applications is highly preferredGeneral mechanical aptitude is requiredComputer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and OutlookDynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levelsExcellent verbal and written communication skillsCreativity in solving technical problemsAbility to work independentlyUncompromising dedication to qualityExceptional time management skills with the ability to handle multiple tasksPunctual and reliableTechnician must provide own standard set of tools – specific fuel cell tools to be provided by Plug PowerStep 1 RequirementsTechnical RequirementsAll necessary onboarding/customer site training is complete (outlined on LMS training site)Create work orders, order parts, properly close-out work orders (OJT)Effectively utilizes email, text alerts, expense system, service portal, and other required systems (OJT)Understands and can demonstrate use of multimeter (OJT)Sends accurate daily BOD and EOD reports (OJT)Appropriately escalates to tech support and management when needed (OJT)Understands and can demonstrate how to...
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