Lifecycle Marketing Manager

Lifecycle Marketing Manager LocationGlobal - RemoteEmployment TypeFull timeLocation TypeRemoteDepartmentCorporateAbout UsBarkbus is the nation's premier mobile dog grooming company. We are dog-loving creatives, operators, technologists, and entrepreneurs taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry. Driven by our mission to deliver joy to pets and their people, we're proud to operate across Arizona, California, Colorado, Georgia, North and South Carolina, Texas, and Virginia. We’re the fastest-growing pet health & wellness startup in the country and would love for you to join us in building the nation’s beloved pet brand.Who We AreWe’re a collaborative, high-quality team of dog-lovers that solves problems with thoughtfulness, empathy, and speed. We have a big dream: to build a generational company that remakes the pet health & wellness industry nationally. We’re a fun, ambitious group that is working to build something new in pet care. We move with high velocity, collaborate closely, and deliver results faster than anyone in the market. We want your time at Barkbus to be the greatest time of your career. If you’re ready to build the future of pet care with high standards and speed, come on board. We need exceptional people to help us build something new in the world.About This RoleBarkbus is seeking an experienced Fractional Lifecycle Marketing Manager to own and scale our customer lifecycle marketing strategy across email and SMS. This is a hands-on, execution-focused contract role for a Klaviyo expert who can design, build, and optimize automated customer journeys that drive appointment bookings, improve retention, increase subscription engagement, and reactivate lapsed customers.This role owns the end-to-end lifecycle marketing program—from strategy and segmentation through execution, testing, analytics, and optimization. You will use customer data and behavioral insights to deliver personalized, high-performing campaigns that increase lifetime value and generate measurable revenue impact.Role & ResponsibilitiesLifecycle Strategy & AutomationOwn the email and SMS lifecycle marketing strategy and calendar, balancing promotional, educational, seasonal, and retention-focused initiatives.Build, optimize, and maintain automated lifecycle flows, including:Welcome SeriesAppointment Booking & Reminder FlowsNew Customer OnboardingPost-Appointment Follow-UpGrooming Reminder FlowsCustomer Reactivation (Win-Back)Subscription & Membership CommunicationsReview & Referral CampaignsDevelop and manage advanced customer segmentation based on behavior, appointment history, engagement, and lifecycle stage.Continuously test and refine messaging, timing, frequency, offers, and creative to improve performance.Campaign ExecutionCreate, build, test, and launch ongoing email and SMS campaigns that drive bookings and customer engagement.Write clear, compelling, customer-centric copy aligned with the Barkbus brand voice.Design mobile-first, high-converting emails in Klaviyo using best practices for layout, accessibility, and deliverability.Ensure all campaigns and automations are thoroughly QA'd before launch.Analytics & OptimizationMonitor, analyze, and optimize lifecycle performance across key metrics, including:Appointment bookingsCustomer retention and repeat booking rateSubscription engagementCustomer reactivationEmail- and SMS-attributed revenueOpen, click-through, and conversion ratesDeliverability and send reputationRun A/B tests on subject lines, content, offers, timing, and segmentation.Build recurring performance reports and provide clear, actionable recommendations.Platform & Data ManagementOwn and maintain Barkbus' Klaviyo account.Build and manage dynamic lists, advanced segments and event-based triggers.Ensure accurate customer data, event tracking, and integrations.Maintain strong list hygiene and deliverability best practices.ComplianceEnsure all email and SMS programs...