Clinical Specialist - Cardiac Rhythm Management

Abbott Medical

From essential vascular devices to next-generation technologies, our products are helping lay the foundation for better health outcomes every day. Minimally invasive treatments help speed recovery and let people get back to their daily activities faster with fewer complications, allowing healthier lives for millions of people worldwide.

We’re dedicated to advancing patient care by transforming the treatment of cardiovascular disease through medical device innovations, investments in research and development, and physician training and education. We have an industry-leading pipeline and comprehensive portfolio of products for cardiac and vascular care. And we’re committed to developing innovative technologies that have the potential to change the way physicians treat vascular disease.

Abbott Ireland Commercial  Liffey Valley Dublin Opened in 1946, this operation, based in Liffey Valley Dublin was the first Abbott business unit to be established in Ireland. This business is responsible for the sales, marketing and distribution of a wide range of diabetes, diagnostic, and nutritional products in Ireland.

PURPOSE OF THE JOB

• Support Abbott customers to deliver best in class implantation and follow-up of CRM devices including Pacemakers, Cardiac Resynchronisation, Implantable Cardiac Defibrillators and Loop recorders across designated Public and Private hospitals.

• To build strong and professional relationships in various hospital settings, showing flexibility and adaptability to changing needs (e.g. varying hospital schedules, etc.)

• Support regional CRM business strategy, via product implantation cover in accounts as agreed with Regional Business Manager and the local territory manager.

Education & Experience

• Individuals will B.S degree preferably in Sciences.

• Experience in a Cardiology or Cardiac Medical Devices.

• Knowledge of the Irish healthcare market

• Strong Communication Skills: Verbal and Written.

• Willingness to travel 70% of the time.

• Interpersonal skills

• Willingness to seek coaching and feedback.

• Displays professionalism at all times and is highly ethical

• Ability to collaborate with a wide variety of customers and colleagues.

• Familiarity with catheter lab and operating room procedures and protocol (preferred)

• MS Word, MS Excel, Power Point and Outlook

MAIN RESPONSIBILITIES

• Provide primary technical support to Abbott customers during implantation and follow-up of Abbott CRM products.

• Perform Complex device/ EGM troubleshooting independently.

• Assist senior team members in the management and delivery of regional customer education training events. liaise with customers regarding training requirements liaise with education team in the development and delivery of the training

• Develop a clear understanding of regional account objectives and strategy for all accounts within the assigned region. Actively contribute to competitive and market intelligence data collection.

• Administrate territory including case support app is completed on a weekly basis.

• Demonstrate ability to be flexible and adaptable with regards working hours and location of customer support.

• Develop clinical and non-clinical skills as agreed with Regional Business Manager and Senior CRM Device Specialist including quarterly reviews of performance against competency modules.

• Working towards a recognised CRM certification examination, e.g BHRS/IBHRE/EHRA ideally achieving within 12 months of obtaining Grade 13.

• Takes responsibility to understand and comply with all clinical practices and standard operating procedures required by the individual healthcare establishments when attending in support of any medical procedure.

• Adheres to technical, clinical and ethical standards and practices applicable and complies with Abbott quality standards, legal and regulatory requirements and the Code of Business Conduct.