Digital Core - Custom Software Engineering Associate Manager
You will be responsible for overseeing the delivery of high-quality IT services to our clients. Your role will involve managing service level agreements (SLAs), optimizing resource allocation, and ensuring that projects are delivered on time and within budget.
Job duties of this Role:
Oversee the end-to-end delivery of Application Management Services (AMS) for large-scale projects, ensuring adherence to SLAs and KPIs.
Act as the primary point of contact for the account/ client, fostering and maintaining strong relationships with key stakeholders.
Develop, implement, and refine AMS processes and workflows to improve efficiency and service quality.
Responsible for leading onshore and offshore IT professionals in delivering application and infrastructure support services to clients.
Monitor service team’s works and evaluate customer feedback to develop quality improvement processes.
Manage client expectations, handle escalations, and address issues and requirements.
Come JOIN US if you have:
8+ years of IT management experience in the consulting industry
Excellent interpersonal skills; proven ability to collaborate effectively with both onshore and offshore teams.
Demonstrated leadership capabilities, with strong skills in collaboration, communication, and decision-making.
Solid track record in managing IT operations and service delivery.
Extensive resource management experience, including performance management, workload distribution, team development, and knowledge management.
Strong problem-solving and analytical skills.
Effective client-facing abilities with strong verbal and written communication skills.
ITIL certifications preferred.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.